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IT Manager

IT Manager

Work Experience

From 05/2005 onwards

EFTA - European Free Trade Association
International public sector, Brussels,

Head of IT
▪ Overall responsibility for all IT activities
▪ Management of the IT Unit (4 people in 3 locations)
▪ Long-term strategy, planning and vision of the
IT infrastructure
▪ Definition of IT system policies and IT service
catalogue
▪ IT infrastructure Management
▪ Financial Management & Purchasing (budget,
contracts, licenses, support agreements)\"

From 09/2004 to 04/2005

EFTA - European Free Trade Association
International public sector, Brussels,

Senior System Supervisor / Technical Project Manager
▪ Overall Technical IT responsibility
▪ Management of the IT infrastructure : System
administration, user support, monitoring and problem
solving of the network- and server infrastructure
▪ Technical point of contact and technical assistance
for various organisation-wide IT projects


From 10/1997 to 08/2004
Eurocontrol - European Org. for the Safety of Air Navigation, International public sector, Brussels,
Windows System Engineer & Central E-Mail Administrator
▪ Overall technical IT responsibility over the agency\'s
E-mail system : Technological decisions, capacity
planning, reporting, statistics, trend-analysis
▪ Management of the IT infrastructure : System
administration, user support, monitoring and problem
solving of the network- and server infrastructure
▪ Technical point of contact and technical assistance for
various organisation-wide IT projects\"

From 09/1996 to 10/1997
DOLMEN Computer Applications
Microsoft Solution Provider company, Halle,
System Engineer Microsoft Windows & Backoffice
▪ Technical expertise and project management for
various customers : Baxter, BASF, Fina, Smithkline
Beecham, Kodak, De Nul-Dredging, Ernst & Young,
KPMG, Multipharma, Cast, ...
▪ IT Consultancy for external customers : Eurocontrol,
Deceuninck Plastics, Groep Vandemoortele, ...
▪ Technical point of contact and technical assistance
for various IT projects



From 07/1994 to 08/1996

UCB Chemicals
Chemical sector, Brussels,

PC- & Network Support Engineer
▪ Management of the IT infrastructure : System
administration, user support, monitoring and problem
solving of the network- and server infrastructure
▪ Technical point of contact and technical assistance
for various organisation-wide IT projects


From 11/1992 to 06/1994

Basell Polyolefins Company
Chemical sector, Brussels,


Office Automation Coordinator
▪ Management of the IT infrastructure : System
administration, user support, monitoring and problem
solving of the network- and server infrastructure
▪ Technical point of contact
▪ Operations of the Unix- and mainframe system
environment


From 12/1991 to 10/1992

Belgian Military forces - Military Service
Logistics Services , Brussels,


IT System Operator
▪ Management of the IT infrastructure : System
administration, user support, monitoring and problem
solving of the network- and server infrastructure
▪ Technical point of contact
▪ Mainframe operations, user support, data processing
and data transmission


Education

Qualification Higher degree in Accounting & Business Administration
School IBV Business Institute Ghent
Dates 1991-1993 (Evening classes)


Qualification \"Bachelor in Computer Science
(Graduated cum laude)\"
School Narafi-Inraci Institute Forest
Dates 1989 - 1991


Qualification Information Technology (Secundary education)
School Sint-Maarten College Aalst (SMI-TIS)
Dates 1985 – 1989


Qualification Commercial Business (Secundary education)
School Sint-Maarten College Aalst (SMI-TIS)
Dates 1982 – 1985

Skills

▪ Management of people, services, budget, projects and administration in an IT department
▪ People management skills, respectful team player. Definition tasks and responsibilities
▪ Financial planning. Management of the IT budget
▪ Purchase management. Negotiate and build relationships with suppliers
▪ Excellent project management, planning and scheduling skills
▪ IT infrastructure Management. Maintenance- and contingency planning. Optimize TCO
▪ Management of development projects in Microsoft .Net Framework with Microsoft Silverlight
▪ Diplomatic, experience in reporting to senior management
▪ Very structured, organised and methodological (ITIL - Prince2 - GTD)
▪ Pro-active approach, committed, service-minded and result-driven
▪ Quick learner, quick adopter
▪ Analytical, accurate. Strong in statistics and trend-analysis


▪ Infrastructure design of complex technical solutions
\"▪ Practical experience with Microsoft Server products (Windows Server, SQL, Exchange, ISA, Sharepoint),
Active Directory, Server clustering, Server virtualisation Hyper-V, Terminal Server, Hummingbird document management,
Altiris software distribution, SiteCore contents management, Avaya digital telephony, Juniper Secure Appliance, ...\"
▪ Excellent knowledge of MS Windows and MS Office. Expert in Microsoft Excel and Visio
▪ Graphic design and development of websites, logo’s and layouts with CMS, HTML, Photoshop


Languages

▪ Dutch, Monther tongue
\"▪ French, Fluent - Spoken
\"
▪ English, Fluent - Spoken & Written


Other

▪ IT professional with 20 years of IT experience in international and multicultural organisations
▪ 6 years of experience in IT management
▪ 15 years of practical experience as IT engineer
▪ Diplomatic, experience in reporting to senior management
▪ Well informed about today’s technologies
▪ Professional fields : IT Management, Project Management, Infrastructure design


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