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Senior Consultant

Work Experience

As freelance consultant:
March - 2004 ->

Consultancy for several small freelance activities:
• ICT consultancy advice for KMO (innovation, networking and telecommunication)
• Mobile/ Wireless business consultancy (complete value chain)
• Advice-, mentor- and management role.

January - 2003 -> February - 2004
Business Development Manager
Sylis – Belux (contract)
Create the FFA business portfolio. It’s a large market and lot of opportunities. I create together with partners the complete FSA solutions and portfolio for the sales. Organisation of events and seminars based on the solutions, like CRM-Engine event with wireless and Field Vision solutions.
• Build Alliance & Vendor partner relations, including portfolio and SLA’s.
• Create business plan, funnel and virtual team (sales, consultancy). Potential 2,5M€ business in 3 years.
• Managing of several marketing events.

As employee:
June - 2002 -> December - 2002
Business Solution Manager
Hewlett-Packard Marketing Belux:
CRM Business Solution Manager for the corporate and enterprise market. The partner management role is more functional. Create clear SLA’s and SLC’s with the partners. Select the best partners for each portfolio with HP’s products and services. Review the opportunities and the progress of the funnel. Budget management and ownership of the seminars (like the CRM-Engine events). Responsible for the funnel creation and the qualification before the leads are passed to the sales. To be the trusted advisor to sales, customer and consultancy group.


December - 2001 -> May - 2002
Alliance & Vendor Manager.
Hewlett-Packard Sales Belux:
Responsible for the business development of the HP’s CRM solutions. Alliances with Oracle, PeopleSoft, Siebel, SAP, SAS, Cisco, Epiphany, Selligent, (ISV’s and complete suite) and specific for the CRM business with other SI’s like CGEY, Cronos, KPMG, Accenture, Eozen. Organised several seminars with CRM-Engine, Oracle, PeopleSoft, CGEY, and Proximus. First 6 month, create a funnel of +/- 15 leads (and +/- 30 prospects). Several leads are won (CRM area and HR area) with 2 key alliances. Work close with marketing and the sales organisation. Take the lead for the first assessment and if it’s positive, hand-over to the AM’s. Revenue the first 6 month: 1.5M Euro.

May - 2001 -> Nov - 2001
Principal Consultant.
Hewlett-Packard Consultancy Belux:
For the Network Service Provider market. Specific solutions like the Internet Data Center solutions, Service Assurance (part of ISM) and e-mobile.
To be the advisor for Service Providers like: Ebone (IDC, IUM), Mobistar (e-mobile and consolidation of Customer Care), KPN-B (IDC), Telenet (IDC, partnership, IUM), C&W (IDC, partnership), Manos (SA).
(IDC= Internet Data Centre Solutions, ISM= Integrated Service Mgt., IUM= Integrated User Mgt., SA= Service Assurance).


November - 2000 -> April - 2001
Business Consultant
Hewlett-Packard Consultancy Belux:
For the Network Service Provider market. Works close with the Principal Consultant and propose solutions specific for the wire line Carriers and the mobile providers. To be the advisor for Service Providers like: P&T Lux (CRM-Call Centres, ISM structure), KPN-O (HPOV/A), Cisco (IPCC, partnership, >4m$ bp), Level3 (knowledge DB). Services like Network, IT infrastructure and HP-OV monitoring (Data & Voice).


July - 2000 -> October - 2000
Interim Manager.
Hewlett-Packard Consultancy Belux:
For a large carrier telecom provider (Level3). Responsible for the set-up of the European activation Center. Several key objectives are achieved:
• Set-up and implement the technical teams.
• Set-up and implement the daily workflow.
• Build relationship with the Client (progress, changes, reporting) and represent the Client to his suppliers.
• Skill gape analyses and set-up of the necessary training.
• Find the resources on the market and integrate into the team.
• Build knowledge database, usable for the technical people as well as management.
• Budget management (reporting to CEO of level3 and head consultancy).
• Manage the team of 30 persons (consultants, pm’s and supervisors).
• Decrease the activation time of the leased line with more then 40%. (Fewer engineers needed).
• Daily and weekly reporting to management team and the USA


May - 1998 -> June - 2000
Account Manager.
Hewlett Packard Europe/ Co-ordination Centre Brussels/Belgium:
The European Call Center in Amsterdam (2000 employees and more then 20 remote sites in Europe, Middle East and South Africa), the High Availability Center in Brussels (Support for the large accounts) and the Site IT’s for the field organisations in Denmark, Sweden, Finland, Norway, Netherlands and Belgium. Temporary also for the CSSG group. Next to the Site IT's, also as ICT advisor to several business units about the strategy and usage of the services. Create a partnership with the customer, lead the most important projects (like branch office implementation, Business Partner Access) and lead also the high escalations.
Set-up of the communication channels between IT-ENO Service Lines, the Account Manager and the customer.
Main responsibilities:
• Strategic business consulting and guidance
• Financial assistance and planning
• Service marketing (outbound)
• High level business requirement analysis
• Project requirement entry point and resource broker
• Budget management (reporting every month to Geneva).


September - 1996 -> April -1998
Telecom Manager and IT-ENO Customer Services Manager.
Hewlett Packard Europe/ Co-ordination Centre Brussels/Belgium:
Accountable for the implementation of Information and Telecommunication Business Strategy in all these countries, included the Service Level Agreements, end-user billing of the service and support. Implementations like Virtual Office (data integration and voice integration). Optimization of the company business process (like home working & mobile telephony)
Design and implementations like Voice Mail, Frame-Relay and Integrated Network Service Management (LAN/WAN monitoring and problem solving and management). Other strategy implementations are Telnet with Mobile Telephony (GSM), Cordless phones and Audio conference.
Set-up and integrate the joint venture Lumileds (Philips and HP) office.
Business solution manager for the HP-Philips team - SAP-proposal (’96).
IT-ENO Account manager for HP-OSD-Europe- outsourcing business (’97).
Integration of the Proline business group into the HP’s world-wide telecommunication infrastructure. (’97).
Implementation of the FR network for the Baltic countries, all telecom services (’98). Nordic team responsible.
Budget management (reporting every month to Geneva, >100M$ budget/year).


January - 1995 -> August - 1996
ICT-ENO Customer Service Manager and IT Telecomm
Manager.
Hewlett Packard Europe/ Co-ordination Centre Brussels/Belgium:
Implementation of the International Networking group with project managers and consultancy in the several Nordic countries. Implementation of an end-user billing for all corporate services and in Belgium the end-user billing for the local Telecommunication services too. Implementations like Voice Mail, TELNET (internal private phone number system), Client Video Conferencing, PABX, ACD, etc. As well as in Belgium and the other Northern Countries. Design and implementation of the Northern WAN data network (outsource to 1 supplier). Budget responsible (reporting every month to Geneva, >70M$ budget/year). People mgr. of Nordic team (20 persons).


January - 1991 -> December - 1994
Corporate Telecomm Services Manager.
Hewlett Packard Europe/ Co-ordination Centre Brussels/Belgium:
Set-up of the Brussels international Data Centre and expansion to other European countries. Management of the Nordic team (12 persons).
First to set-up the Wide Area Network connectivity between Sweden, Finland, Denmark, Norway, Netherlands and Brussels. Support the WAN network (24/24). FY92, other European Countries are also consolidated into the Brussels Data Center. Set-up of the WAN for these countries.
After August’92, the local Area Network of these countries is also part of the responsibilities (performance, design and support). Design and implement a complete new Site Wiring at the Brussels site. Design and implementation of a new digital pabx for the Brussels site. Set-up of one common telecom Center (international and local site IT). Budget responsible (reporting every month to Geneva).


September - 1983 -> March - 1991
Telecom Manager.
Hewlett Packard/ Netherlands:
During the first 3 years, the work was to install the first professional terminals and the first PC’s. Still the “star LAN” solutions. During the period ‘86-’89 the “data switch” solution. Responsible for the evaluation of the Data Switches, several tests in other countries and responsible for the implementations in the Netherlands (2 sites) and Belgium. Environments between 3 - 6 computer systems. Clients between 100 and 500.
Other projects like virtual PABX between Branch Offices.
Data-over-Voice with the first Ericson digital PABX.
Defender for the first remote workers.
X-400 Platform
WAN between Dutch branch offices (2MB lines)


December - 1979 -> August - 1983
ICT Data Centre Manager.
Hewlett Packard/ Netherlands:
Daily responsible for the Data Center activities. Interactive with GVA, month closing, DRP for 4 systems (together with Belgium).
During this period, the environment was growing from 1 system to 4 systems. Team of 5 persons.


June - 1976 -> Nov - 1979
System manager.
Equity and Law/ Netherlands:
to implement the first Data Center of the company (it was outsourced). The second year as the System Manager, responsible for the Client (end-user equipment, applications) and computer system (Application Software and guidelines).
Reason for change: there was no challenge anymore after the first year.


Augustus - 1970 -> May - 1976
Systems Application Engineer
Philips (Data Systems)/Netherlands:
First year as computer operator and second year as shift leader. Operational set-up of several Philips Computer systems during this period. Education was scheduled for the first 3 years. Operations/ system administration during the 3rd and 4th year.
The last 2 years, working as System Application Engineer. Build (as team member) several utilities for the Philips mainframe computers.
The reason for change was: The data Systems Business unit of Philips stopped the activities.

Education

• Customer Relationship Management, complete suite and enable services. (March 2002)
• Alliance management / Partnering training (February 2002)
• Process Manager (March 2001)
• Next Generation Mobile Billing (February 2001)
• Power Based Selling (November 2000)
• ITIL. Foundation Certificate in IT Service Management (March 2000)
• MS Project management essentials (1998)
• Management Of Change (December 1997)
• VEP (Communication techniques) (February 1996)
• Team work and group dynamics (October 1994)
• Staff Consulting Skills (1993)
• Building a Service Culture (Leadership and Commitment) (1992)
• Project Management (1988)
• Data Centre technology, X-400 Platform knowledge, TCP-IP, e-mail, Management training (period: 1980-1990)
• Information Technology (Ambi modules)/ (1977-1979).
• Several IT studies (IT courses: Data Center Operations, Data communications and programming courses: Cobol, Algol and machine language), during the working period at Philips / (1970-1976).
• Technical education (MTS/Electro) (1968)

Skills

Competency: Team player, people manager, leadership, strong target/timing, looking for challenges, results-oriented, flexible, communication, enthusiasm, strong social skills, hardworking, conceptual thinking, strong and broad ICT business knowledge, CRM suite knowledge, negotiations, (international)Vendor & Alliance management. International management experience. Realization management/coordination. Mobile/Wireless development. Project manager/director.

Languages

Language Skills:
Dutch: Native
English: Spoken and written
German: Spoken

Other

Business Development: Set-up of a new business opportunity. With the experiences of the last 27 years the development of Field Force Automation. Set-up Business Plan and Financial Plan (based on market analyse) for the Field Service Automation. Advice to the management team. Responsible for the selection of tools and key partners for the complete solution offering. Training of the products and services to the sales and consultants. Responsible for the funnel creation (organization of events, advertisements, briefing, etc.). Pre-sales activities. Responsible for funnel and results.

Business Solutions: My responsibilities as Business Solution Manager are the development of CRM software solutions in combination with ICT solutions, like mobile/ wireless for field services, Data Centre, Outsourcing, Analytical, Marketing and Contact Center services. Create seminars together with partners/vendors for the end-to-end solution. As owner for the CRM solutions, Responsible for the complete chain and to be the advocate for the Sales Managers. New Vendor partnership set-up with key ISV (Independent Software Vendors) & SI (System Integrators) vendors. Cross border thinking and create the customer end-to-end solution.

Data Centre Technology: During my period in the Netherlands a number of Data Centres set-up, included DRP plan. Set-up of the first international Data Center in Brussels (’91). In Belgium (as Business Development manager) created Data Center solutions (with Data Center Technologies and HP).

Network Management: Telecommunication manager (Benelux and Nordic Countries), implementation of several network protocols and design, like TCP/IP, Frame relay, SDH, ATM, ISDN, ADSL, X-400, X.25. Included design and implementation of new HP buildings. The set-up of internet, intranet and tele-home working.

Telecommunication solutions: Telecommunications manager (Benelux, Nordic and Baltic countries), implementation of several solutions like: select and implement PABX, private voice, tele-working solutions, create end-user billing system (for IP services and voice services), videoconference systems, and Business partner integration solutions.

Account Management: For several business units of HP-EMEA: Call Center for consumer products (i.e. PC’s and printers), Lumileds (partnership between Phillips and HP), IT departments (NER region and Baltic). AM role was for all related IT services and most the telecommunication services. Development and implementation of E2E measurement tools.

Project Management: In most situations acting as the Telecommunication project leader/director, responsible for the selection of the solution, vendor management, budget, people and implementation. Alliances with the internal business units are also part of the scope.

Sales/ Marketing: Solutions Business manager, set-up of CRM solutions like Closed Loop Marketing, Multi Channel Contact Centres, Sales Force Automation, Field Services, Data Base knowledge, CRM-mobility, CRM-outsourcing (ASP model), CRM-Infrastructure and CRM-technology Integration. Sales results the first 7-month (1.5 M euro).

Vendor & Alliance management: Negotiation with (International) Vendors and (International) Business Partners. To complete the Business Solution, the service track, Business plan, contracts, Service Life Cycle and Product Life Cycle. Vendors like; TeleNor, Tele-Denmark, Tele1, Finish PTT, KPN, Colt, Unisource, WorldCom, Belgacom, Proximus, Mobistar, Mobitex, Cisco, Oracle, SAP, SAS, PeopleSoft, Siebel, CGEY, KPMG, Telenet,

Interim Management: Set-up of the European Activation Center for Level3. Leading the international team (30 persons, included Project Managers and Team leaders). Development and implementation of operations procedures, reporting, leased lines and internet connections, management monitoring tools. It’s a 3M$ project. Responsible for the results, budget control, hiring resources, vendor management and communication between several operational departments.
Telecommunication and Network knowledge Architecture, design and implementation responsible for Internet, Intranet, Mobile & Wireless solutions, GMS/GPRS, SMS, Video, Messaging, Routers, PABX, X.25/Mobitext, Frame Relay, ISDN, SLC’s, SLA’s, CRM (Contact Center, Marketing, Services), WEB design, HP-OV.

ICT Management: People management for the Telco-group of the Nordic Countries (Benelux, Scandinavia, Finland, Baltic’s). Innovation for these countries, project responsible, budget & implementation and services responsible. Financial & billing responsible. Reporting to the headquarters in Geneva.

Summary of the functions during my career history Business Development Manager, Product Manager, Business Solutions Manager, Alliance Manager, Vendor management, Interim Manager, Principle Consultant, Business Consultant, Account manager, IT manager, Customer Service Manager, Telecom Manager, Data Centre manager, Project Manager/director, System manager, Application Engineer.

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