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director Operations / COO

director Operations / COO

Work Experience

Feb. 2002 – present Avaya Inc., Basking Ridge, New Jersey, USA
Avaya is a global market leader in Internet Protocol based communication systems, applications and services; spun off from Lucent Technologies in 2001.
Avaya reported global revenues of 4 M$ for its fiscal year 2004 and is projecting a 1 M$ / annum increase in revenues resulting from the November 2004 acquisition of Tenovis in Europe.
Customers range from small businesses and nonprofit agencies as well as over 90% of the companies in the global FORTUNE 500.

02-’02 – present Vice President EMEA Operations

Responsible for all customer support, supply chain and business operations for all Avaya country and headquarter locations in Europe, Middle East , Africa.
Managing Director responsibility for the Customer Support Center location in Rijswijk, The Netherlands. This center provides shared services and support for all non-Sales & Marketing activities to the 500 M$/ annum Avaya business and its customers in EMEA. The outsourced Contract Manufacturing and 3rd Party Logistics Provider operations are also managed from this Center.

Achieved significant performance improvement in customer satisfaction, delivery performance, inventory turns, DSO and Supply Chain costs.
Developed and implemented consistent business processes, systems / tools and organizational structures for all of Avaya’s Sales Operations and Business Operations teams across EMEA.
Developed and implemented daily Intranet based operations performance and revenue forecast metrics and dashboards.
Developed and implemented new business models between Avaya and it’s EMEA Channel Partners in support of Avaya’s Go-to-Market strategy.
Implemented Customer Satisfaction surveys and related programs.
Developed and implemented various Supply Chain improvement programs including a complete redesign of Avaya’s Reverse Logistics and Claims infrastructure.
People management across direct and matrix reporting lines of a total of 300 people across more than 30 nationalities and multiple locations across EMEA.
Member of the EMEA Leadership team.

As of October 2002 additional responsibility as statutory director of Avaya Netherlands BV. Joined P&L responsibility with the Dutch Sales & Marketing Managing Director for a 30 M€ / annum business. Responsible for achieving significant improvements in statutory processes as well as leading a complete redesign of the Human Resources policies and processes for the Avaya Netherlands BV. Managed significant employment restructuring programs and stabilized the Avaya Netherlands workforce.

As of August 2004 additional responsibility for due diligence and subsequent integration management of all supply chain and business operations functions resulting from the acquisition by Avaya of Tenovis GmbH. Responsibility for the set up of a new COO function for the integrated organization in Frankfurt, Germany.


Oct. 1992 – Jan 2002 Compaq Computer International Corporation, Houston, Texas USA

05-’00– 01-‘02 director Finance & Operations EMEA Global Accounts, Zurich CH

Responsible for the day to day operations of supply chain, customer support, sales operations and finance teams of Compaq EMEA’s Global Accounts business with a total revenue > 3 B$ in 2001. People management across direct and matrix reporting lines of a total of 150 people across Europe.
As of Oct. 2001 additional responsibility for the development and implementation of a centralized Shared Services Business Operations infrastructure for Compaq’s PC and Server division business in EMEA.

Oct. 1992 – Jan 2002 Compaq Computer International Corporation, continued

10-’96 – 04-’00 manager EMEA Logistics Planning, Gorinchem NL.

Responsible for infrastructure and business architecture development and implementation of the supply chain of Compaq’s EMEA PC and Server division, a 10 B$ business in 2000.
Managing a team of project managers and specialists across multiple locations in Europe. Successful design and implementation of a multitude of Supply Chain programs and capabilities, contributing to significant reduction of inventory levels as well as logistics cost performance improvement.
Member of the extended EMEA Management team as of 1998. Responsible for the integration of Logistics functions following the acquisition of Digital Computer in 1997. Program leader of the “Channels for the Internet Age” supply chain integration program with selected channel partners in 1999.

10-’92 – 09-’96 various positions in the MT of EMEA Logistics, Gorinchem NL.

Responsible for the start up of the highly automated Distribution Center Europe. Day to day management of a variety of functions up to a total of 80 employees, incl. Logistics Engineering, Logistics Planning, Operations Support, Quality, Maintenance, Facility Services, IT, Procurement.

Aug. 1990 – Sept. 1992 FOS Engineers & Contractors, Antwerp, Belgium
Managing Director FOS Netherlands BV, Etten Leur NL

Country Manager / statutory director with P&L and general management responsibility. Design, installation and servicing of material handling control systems for the logistics- and automotive industry. Successful start up of the subsidiary to 10 M$ annual revenue with positive financial results.

Febr. 1989 – July 1990 MF Kent, Clonmel, Ireland
Project Director Holland/Belgium, Delft NL

P&L and general management responsibility for a number of construction projects of electrical/ instrumentation installations in the chemical industry up to a total annual revenue of 50M$. Management of the installation workforce of 500 people.

July 1988 – Jan. 1989 GTI, Nieuwegein, The Netherlands
Division manager Technical Maintenance and Services, Goes NL

General management and P&L responsibility for 3 Technical Services subsidiaries of GTI. Business development, sales and project management of technical installations service contracts in a variety of industries.

Jan. 1987 – June 1988 KPN Post, Rotterdam, The Netherlands
Planning Manager Maintenance and Technical Services, Rotterdam NL

Responsible for the engineering, planning and procurement departments of the KPN Post Logistics Services organization in South-West Netherlands. Restructuring, reduction of workforce and creation of cost-center structure.

Jan. 1982 – Dec. 1986 GTI, Rotterdam, The Netherlands

Various positions from electrical engineer to project manager, responsible for on-time completion and financial results of a number of construction projects of electrical installations on board ships and off-shore platforms.


Education

- Gymnasium B,
1976, Rotterdam, The Netherlands
- bachelor degree Electrical Engineering,
1981, Rotterdam University of Professional Education, The Netherlands
- Senior Business Management,
1986, Institute for Social Sciences, Leiden, The Netherlands
- Master Supply Chain Management,
2003, Rotterdam School of Management, Erasmus University of Rotterdam,
The Netherlands
- various project management, logistics and people management courses


Skills

Experienced Supply Chain and Business Operations professional.
Mature general manager / managing director including statutory responsibilities and chairman of works councils.
Seasoned and highly respected people manager and member of executive management teams.
Experienced initiator and successful implementer of business process re-engineering and organizational change programs.
Broad business experience in an international and multi-cultural business environment.
Experience in managing in matrix organization structures.


Languages

Dutch and English fluent, German good, French and Italian basic

Other

Clear strategic direction as well as focused and disciplined execution. Achieving demonstrable business results against balanced scorecard goals.
Coaching and situational people management style.
Team builder, team leader as well as team member.
Passionate about partnering with customers.
Practical, communicative, hands-on when needed, committed and loyal.
Structured and disciplined.
Creative with well developed business sense.
Operating with integrity.
Accurate and representative.
Entepreneur and self-starter


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