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Field Engineer

Work Experience

International Experience:
United Kingdom, Germany, Luxembourg, Belgium, Switzerland, Andorra, France,
Reunion Island

Languages: English: native language
German: fluent
Luxembourgish: good to fluent
French: good

Experience/Skill Summary
Extensive national and international client-facing experience in field-based roles at Carnell
Computer Technology (UK) and all subsequent positions with European mainland employers.
Pre-sales (NOT selling) and post-sales support (at client sites, NOT helpdesk):- requirements gathering, installation, configuration, performance tuning, migration, consultancy, user training. Ongoing systems analysis, specification and documentation, user guides, troubleshooting.

Operating systems: MS-DOS, CDOS, OS/2, TME, Novell, Windows NT, Citrix Metaframe, Unix
(HP-UX, AIX, Sun), AS/400

Databases: DataFlex, Progress, Oracle

Software: MS Office, TOAD, Data Junction, R&R, Monarch, Acrobat, Visio, plus many others.

Programming languages: RPG2, Range Cobol, DataFlex , SQL

Other Information
Member, Internet Society (Luxembourg chapter)
Fellow, Institution of Analysts and Programmers
Sysop on the European and European Communities Teleworking forums on Compuserve.
Date of birth: December 30, 1956

Professional Experience:
April 2002 to date Independent Consultant
Functions: consultancy and onsite technical support for Bankgesellschaft Berlin in Luxembourg. Environment: Windows NT, AS/400, Progress database, Portfolio Management software and interfaces to other bank systems.

1998 – March 2002 Real Software Luxembourg S.A. Luxembourg City, Luxembourg (systems house, subsidiary of Real Software Group, Belgium)
Job Title: Technical Consultant (90% business travel)
Functions: Client-site implementation of Progress Databases and Portfolio Management software in Luxembourg and other countries for banking sector customers. Client-site consultancy and support for Oracle and Progress databases. Data analysis and migration from Oracle 7 (and other sources) to Oracle 8i using Data Junction and SQL scripts for rollout of Willow vehicle fleet management software in Hamburg, Germany.

1997 - 1998: Swiss Bank Corporation, Basel, Switzerland
Job Title: Desktop Support Specialist (100% business travel)
Functions: Migration of bank data from OS/2, Unisys, and other systems to the Windows NT platform, user training, and signoff of installed applications at branches of the Bank all over Switzerland. Responsibility for entire projects which included meetings with ‘Superusers’ to describe the data migration procedure, the marking of data to be migrated, the actual transfer of data from one system to another and the after care quality procedure for ensuring customer satisfaction. Additionally, I was one of two people with special responsibility for the installation and configuration of cc:Mail Mobile on laptop computers for senior managers of the Bank.

1995 - 1996: Infopartners S.A. Luxembourg, a systems house, Internet Services Provider, and consultancy company.
Job Title: Analyst/Programmer (30% business travel)
Functions: information acquisition, systems analysis, evaluation of user requirements, systems design and implementation, documentation including Windows help files, marketing, proposal co-ordination and writing, responsibility for contents of Telework Webserver, organisation of the Luxembourg Telework Congress, proof-reading.

1994-1995: Independent Consultant (Home Office Germany and Luxembourg)
Functions: Systems design and implementation, predominantly DataFlex and FoxPro, from initial systems analysis through specification, programming, documentation, installation of hardware and software, user training, technical support. Technical and business translations from German and from French into English.

1991- 1994: Calvin Klein Cosmetic Vertriebs GmbH, Wiesbaden, Germany.
Job Title: Information Services Systems Analyst (20% business travel)
Functions: Novell Network Manager, cc:Mail System Administrator, systems analysis, new systems development and maintenance of existing systems developed in FoxPro, R&R, Monarch. End-user technical support for all PC and Novell- related matters both in-house and at Federal Express.
1990-1991: Independent Consultant (UK Home Office).
Functions: Systems design and implementation predominantly DataFlex but including other PC-based databases, from initial systems analysis through specification, programming, documentation, installation of hardware and software, user training, technical support.

1986-1989: Carnell Computer Technology Ltd, Basingstoke, England, a systems house and ICL TraderPoint
Job Title: Application Software Consultant. (95% business travel)
Functions: Onsite client-facing consultancy in electronic data processing, and systems development, design and implementation of DataFlex systems in various business sectors for users and professionals at management level. Pre-sales and post-sales support.

1984 - 1986: Wates Building Group (Services) Ltd, London, England
Title: Analyst/Programmer
Functions: Systems design and development, project management, both on PCs using DataFlex and on the ICL ME29 using Range Cobol and FileTab. Standard methodology used: Arthur Andersen Method/1.

1981- 1984: Pedigree Dolls & Toys Ltd, Canterbury, England, a toy manufacturer.
Title: Analyst/Programmer
Functions: systems analysis, programming (RPG2, Range Cobol, and BASIC). Daily operating of an ICL ME29 including writing JCL.

Training Courses Attended
August 1993 2 days JDE Finanzbuchhaltung JD Edwards, Eschborn, Germany
July 1993 2 days JDE Auftragsbearbeitung JD Edwards, Eschborn, Germany
July 1993 1 day JDE Überblick Lagerbestand JD Edwards, Eschborn, Germany
July 1993 1 day JDE BASIC JD Edwards, Frankfurt, Germany
June 1993 1 day JDE Implementierungsmethodik JD Edwards, Frankfurt, Germany
Note: All the above training courses were held in the German language.

February 2001 5 days AS/400 System Administration Real Solutions, Luxembourg
Note: Above training course was held in the French language
All remaining training courses below were held in the English language

April 2000 5 days Oracle 8I Database Administration Oracle Belgium, Diegem, Belgium
April 1999 2 days Using Progress/400 Progress Software Benelux
May 1998 5 days Visual Programming Progress Software Belgium
May 1998 3 days Database Administration Progress Software Belgium
February 1992 4 days Platinum Accounts ABS, London, England
August 1991 2 days FoxPro Level 3 Ditec, Birmingham, England
August 1991 3 days FoxPro Level 2 Ditec, London, England
July 1989 5 days C for MS-DOS Tricom, Luxembourg city
January 1988 1 day DRS 300 Workshop Carnell Computer Technology
October 1987 1 day Using and configuring the DRS 300 Carnell Computer Technology
August 1987 10 days Systems Analysis and Logical Design ICL, Eastbourne, England
October 1986 2 days Customer Satisfaction Skills Carnell Computer Technology
May 1986 2 days DataFlex Advanced DataFlex UK, London, England
March 1986 2 days DataFlex Intermediate DataFlex UK, London, England
October 1984 2 days Systems Installation Arthur Andersen, London, England
March 1982 3 days Convert to RPG2 ICL, London, England
October 1981 5 days TME Facilities Management ICL, London, England

Education

BA Business StudiesEducation: B.A. Business Studies, Hatfield University, Hatfield, England. Subjects: economics, statistics, law of contract and tort, company law, marketing, communications.

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