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Senior Manager

Senior Manager

Work Experience

PROFILE
I was working as a Senior Manager at WorldCom and had been for the past two years. I was directly responsible to the Vice President of Service Delivery for the changes required in the EMEA Delivery organisation in any assigned country when the business performance was unacceptable. At WorldCom I have managed several large-scale projects and taken over the interim management responsibility of departments when asked to improve the delivery process, reduced customer complaints and increase the installed revenue. Objective set was to increase revenue in the UK, Netherlands and Germany also to recover unbilled revenue.

Since I started working at Digicon, which was in 1977, I have gained experience in many fields, from basic computer operations through to understanding business needs and business requirements. The various positions I have held in the past were from a technical background either as a team leader or manager. In the past 5 years this has changed and - although my technical knowledge of the networking area is an asset - working on the implementation and delivery processes and the requirements to apply the changes necessary to increase productivity. This makes me very result driven and requires me to understand all the different aspects of business today.


SUMMARY CURRICULUM VITAE

2000 – today WORLDCOM – SENIOR MANAGER
Employed as crisis Senior Manager of the EMEA Service Delivery organisation. Activities are supporting or taking over the management of a local department in any of the EMEA countries. In this function solutions have been implemented in a short period of time that improved the delivery performance. Another part of this function is giving guidance and help to local management to build the department according to the WorldCom standard.
1999 – 2000 UUNET – BACKLOG PLANNING MANAGER
Responsibilities at UUnet were initially, after ANS was taken over by UUNet, to perform an EMEA performance analysis of the productivity of all countries in EMEA. Reporting into the Service Implementation Director and being part of the EMEA Management team enabled the scope of the function to expand with the added responsibility of actually decreasing the deliverable order book in under performing countries. This was achieved by being sent to one of these countries and implement changes to improve productivity with the focus on immediate results.
1997 – 1999 AMERICAN ONLINE SERVICES – NETWORK PERFORMANCE AND PLANNING MANAGER
The previous experience gained before joining ANS was predominantly based in the computer and networking hardware area on a technical level within the Oil and Defence business. This technical background combined with management experience and the ability to cost and budget future growth was assets needed for this function. Responsibilities were to manage a team of engineers and monitor the performance and plan future growth of the EMEA network. Being Prince 2 certified another activity within this function was to lead several network expansion and complex customer solution projects.




Education

EDUCATION

1970 - 1976 Imberhorne Comprehensive school, Imberhorne Lane, East Grinstead
West Sussex


Skills

Skills
DNS, NIS & NIS+, FTP, TELNET, SSH, Varitas netbackup, Cisco,script writing, disksuite4.2,
Checkpoint firewall, TCP/IP, All IP routing protocols (RIP,OSPF,EIGRP,BGP), IP addressing and radius servers, ADSL, SDH and

Shells
Ksh, Csh, Bsh


Languages

English

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