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Customer Service

Customer Service

Work Experience

Employment in Spain:

February - July Assistant Manager (Rep on site) of Cirque du Soleil
2002 Manpower Team, Barcelona

· Interviews and selection of the temporal workers for the Cirque du Soleil during their stay in Barcelona.
· Organizing meetings for the temporal workers with the supervisors of the circus.
· Coordination of the temporal workers.
· Administrative work: contracts, pay rolls, timesheets, timetables.
· Resolving any problem could happen during the stay of the circus in Barcelona.

2001-2002 Accountant administrative
Punto Fa, S.L. (Mango)

· Accounting of all the payments with credit cards of the sales of Mango’s shops from Israel.
· Cheking if the payments were the same that in the cashdesks.
· Contact for telephone and via e-mail with the offices from Israel.

1999-2000 Administrative
Gisa, S.A., Barcelona

1999-2000 Labour Administrative
Meditempus office job, Barcelona

· Telephone skills, Computer skills, pay rolls, contracts.
· Intermediate between job-seekers and companies, develop and maintain contacts with several companies.
· Develop and carry out smallscaled marketingactivities.
· Other administrative activities.

Employment in the Netherlands:

2002-2003 HECC, European Call Center
Customer service representative

· Answering inbound telephone calls from clients pertaining to the principals products in as efficient and customer –friendly way as possible.
· Administrative processing of all the calls for financial and substantive reporting to the principal.
· Processing the project-based information
· Giving technical and administrative support for the clients of the products of Benq’s company.

2000-2001 Partycentrum de Goffertboerderij

· Waitress of the restaurant.

Tatung, Foot Locker and Kruidvat

· Assembling line.



1995-1998 Pompeu Fabra University, Barcelona

· Human Resources Graduate at the Pompeu Fabra University.

1992-1995 Secondary school & pre-University education:

· C.O.U. in Presentación School of Barcelona (VWO College-level).

· B.U.P. in Salle Congreso School of Barcelona (HAVO College-level).


Additional skills:

· Experienced with Microsoft Office 98: Word, Excel, Access.
· Experienced with Microsoft Outlook, Internet Explorer and Netscape Navigator.
· Typewriting: 300 p.p.m.m.
· English course (July 1992) in Westlingua Language School, Galway, Ireland.


Linguistic skills:

· Native languages: Spanish and Catalan.
· English: high level: correctly written and spoken, and a good listening comprehension.


Available to travell


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