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Manager

Manager

Work Experience

Interflow BAM Techniek 2010 –2014
Title: Sales & Marketing Manager

Work focus: As a member of the regional board I provide advice and support to ensure that the agreed strategy gets carried out and implemented as it is supposed to.
I develop initiatives which will result in improvement of the achievements and increase the success rate. I develop and provide creativity to the marketing activities.
I ensure together with my team revenue improvements.

Strategic Solutions, Netherlands 2008 - 2010
Title: Consulting director

Work focus: Provide domestic and international organizations with advice in regards to internationalisation of company (dealer management). Develop and implement business plans with a few to restructure finances and get access to capital. Design and implement a turnaround management strategy to modernise, prepare for the future, overcome market reduction, diversification, et cetera. Carryout quality assessments.
Customers: Center Parcs, Makma Marine, TP Marine and Mustang Marine.
 

Mustang Marine, Australia 2004 - 2007
Title: Global business director

Work focus: As a member of the board I provide leadership and direction to national and international factory owned and franchised dealerships. I prepare quarterly and annual budgets for individual business units and manage the re-forcasting process. I generate analyses on profitability of dealerships. Provide support to sales teams in assessing profitability of various initiatives.
Implement efficient and effectives systems to enhance teamwork and improve bottom-line results for departments while staying customer focused. Applying knowledge and expertise in management to facilitate growth and expansion of Mustang.

Highlights: Introduction of Global Corporate Brand strategy, resulting in greater brand awareness and a global annual sales increases from 100 boats in 2003 to 250 boats in 2007. Improved global profit contribution by 200% due to increased sales and reduced cost. Implemented CRM system which contributed to better understanding of customer needs and resulted in an efficienter sales process. 2003 and 2004 Gold Coast Exporter of the Year, 2004 Gold Coast Business Exelence Award Winner.

Mustang Marine, Australia 2002 – 2004
Title: Director of special projects

Work focus: As a result of a strategic review I prepared together with the board the business plan with achievable KPI’s, a company mission, goals, training program, continuity plan and marketing plan. I developed and implemented the operating policies and procedures using an internal and external communication plan.

To improve the quality on the production line I developed and implemented “In Process Control”.

I successfully took on the role of turnaround manager to promote change to organizational structure, people, processes and systems.

Griffith University, Australia, 2002 – 2003
Title: Part-time lecturer School of Marketing and Management

Work focus: Facilitate learning and generate participation of students using case studies and other materials to transfer knowledge. Assess student assignments and grade student performance. Provide professional consultative services to government and industry.

 

Royal Resorts, Bali, Indonesia 1998 - 2001
Secondments

Royal Resorts Management, Goa, India
Title: Country manager India (1999-2001)

Work focus: To provide leadership and direction, to accomplish mission statement and its goals, taking in consideration the multi cultural environment I was operating in. I was the executive manager responsible for the overall operation of 5 hotels. I held the ultimate authority over the hotels operations and reported directly to the corporate office in Bali. My duties included hiring and management of management team and hotel staff, budgeting and financial management, managing projects and renovations, management of emergencies and other major issues involving guests-employees-the facility, public relations with the media, local governments, and other businesses.

I also was responsible for accounting, human resources, payroll and purchasing for the resorts. Preparing and executing Country Business Plan against financial, personnel and sales targets. Applying industry knowledge and expertise in hotel operations, development, design and acquisitions of new projects.

Highlights: Introduction of Franchised Retail, Travel Services and Food Concepts, positioned strategically adjacent to major American Franchise brands, e.g. McDonalds, Pizza Hut and Star Bucks. With a loyal repeat customer base we were able to achieve excellent growth (GTO US$ 13 million pa) not just in terms of our Indian perspective but also that of our global repatriation of profits in $USD under Indian Royalty and Licensing laws.
Haati Mahal was opened in 1999 and a full refurbishment program took place in two resorts to make sure we fulfilled the high expectations from our customers.

Royal Resorts Candidasa and Jimbaran, Bali, Indonesia
Title: Country manager Indonesia (1998-1999)

Work focus: Additional to the above I was to ensure that Jimbaran Bay was operational in time without wasting any of the company’s recourses. During my time in Bali there was a lot of political unrest which had as result that delivery times could not be achieved. The use of creative management skills and local labour avoided a late opening.
To enhance the quality I introduced Total Quality Management which resulted in better service, improved revenue and cost reduction.

 

Newport Harbour of Hospitality, Huizen, Netherlands 1997 - 1998
Title: Director

Work focus: The project completion and opening of Newport “Harbour of hospitality”. Make decisions in conjunction with the project developer in regards to the layout and design of the resort. Provide leadership and direction to accomplish mission statement and its goals, taking in consideration the complexity of the Dutch and European market. Implementing systems to enhance team-work and improve bottom-line results.
Ensuring Guest Satisfaction and brand compliance. Communicate Business Plan and follow-thru. Financial and Budgetary Goal Attainment. Overseeing all hotel departments including F & B, Housekeeping, Front Desk, Engineering and Finance department.
Applying industry knowledge and expertise in hotel operations to prepare this property for an early sale.

Highlights: Opening of Newport, which is a 4 star deluxe hotel, designed by Jan de Bouvrie. To achieve a high occupancy we used a strategy which covered the whole of Europe and parts of the USA
in conjunction with KLM.

Due to our unique PR activities (Art in Nature) the name Newport was immediately related to high quality. It was paramount to immediately turn in high profits, as the main aim of the shareholders was to generate high personal benefits ASAP. This was successfully achieved through a quick sale of the project, one year after opening to the Media Max Group.

Center Parcs Ltd, HO Rotterdam, Netherlands 1987 – 1997
Secondments

Center Parcs Elveden Forest, England
Title: Catering manager (1989-1997)

Work focus: To be responsible for the running of the Catering Department in all aspects, to monitor quality standards and ensuring that the department operates to the high standards expected by Center Parcs Limited.
Setting and agreeing budgets to maintain profitability and balance these with standards to ensure customer satisfaction and department motivation. Planning new promotions and initiatives, and contributing to business development.
Keeping abreast of trends and developments in the industry such as menus, trends in consumer tastes and management issues. To act in an advisory capacity to the Line Management Team, support the General Manager and Center Parcs policies.

Highlights: I became Acorn Award Winner (CPC) in 1993.
Elveden is a rural area in Suffolk where trained employees are

unavailable. To achieve our mission statement: “To give our guests a truly unique catering experience which far exceeds “their expectations”. We recruited raw material and provided a training program together with West Suffolk College, funded by the Suffolk TEC, to train locals up to NVQ 1,2,3 and 4 standard and modern apprenticeships.
The F&B revenue grew from GBP 6 million in 1992 to GBP 10 million in 1997, an average increase of 10% per annum, well ahead of inflation. While at the same time guest complaints reduced by 35%, employee turnover reduced by 50% and Cost of Sales fell from 39% to 36%.

Center Parcs De Eemhof, Nederland
Title: Assistant Catering manager (1987-1989)

Education

Master of Business Administration Advanced with Distinction, Griffith University, Australia (2002)
- Human Resources Management and Industrial Relations
- Marketing
- Strategic Management

Postgraduate Diploma in Business Management, Open University, England
- Managing resources for the market (1996, OU B752)
- Managing development and change (1996, OU B751)
- The capable manager (1995, OU B600)

Skills

Honest, planner, enthousiastic, achiever, finisher, goal orientated, motivator, optimistic, realist, learner, practical, decision maker and some times impatient

Languages

Fluent English
Fluent Dutch
Little German

Other

I am a sales & marketing manager with many years of international experience in leading service and process organizations. This background has developed my knowledge and understanding of efficiently running organizations which contain different (company) cultures.

I am an effective manager and believe that success and maximization of results can be achieved through continual improvements in processes and optimization of employee performance. Self assured entrepreneurship combined with team spirit is the foundation to overall success. I enjoy working towards shared goals.

I am able to communicate on different levels and try to create win-win situations.

My core values are working together, trust and optimism, “good, better, best”, “make a difference” and “no customer, no result”.


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