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Procesmanager, Sr Projectmanager, Changemanager

Procesmanager, Sr Projectmanager, Changemanager

Work Experience

Working experience
01/05/2002-30/04/2003 BT Ignite (contractor)

Sr. Project manager
 Describing and managing procedure improvement projects within BT Ignite.
 Managing and executing of mission critical voice and data projects.
 Coaching of several project teams ( projectmanagers, engineers and technical consultants)
 Managing a project team
 Responsible during quotation for timesheets, delivery of hard- and software and ( external and internal) resources
 Writing the project definition, plan of action, protocol of delivery and the As-build document
 Develop and execute procesimprovement projects within BT Ignite
 Implementaton helpdesk


Used Methodologies
 All projects were executed on Prince II
 Used process method is ITIL
Realised Projects:
 Helpdesk implementation at BT
 Dutch Railways
 O2



01/05/2000-01/04/2002
In Time Netbuilding

Sr. Project manager
Describing and managing procedure improvement projects.
Managing and executing of mission critical voice and data projects.
Coaching of several project teams ( projectmanagers, engineers and technical consultants)
Managing a project teams ( from 5 to 22 projectmembers)
Responsible during quotation for timesheets, delivery of hard- and software and ( external and internal) resources
Writing the project definition, plan of action, protocol of delivery and the As-build document
Used Methodologies
All projects were executed on Prince II
Used process method is ITIL
Realised Projects:
Ernst & Young: Delivering of data network, Program- and Project management, for example deliveries, quickscan, team management etc.
ITO : Implementation and installation POC ( Proof of Concept) Concord-e-Health
KPN : Implementation and installation Concord-e-Health total customer network
Razorfish : Voice data cabling and infrastructure total network
Dutchtone : Upgrade Nortel 61C to 81C at several locations in a mission critical environment ( 24/7 services)
Universal Music : Replacement Phillips system to a Nortel system
Sykes : Implementation and installation system EMEA . Project Management deliveries, quickscan and international team management.
Koninklijke Wegenbouw Stevin ( KWS) : Installation/ implementation large quantity voice at sites for the. Betuwe Lijn and HSL.


01/01/1999¡V30/4/2000
KPN Telecom Corp.Networks GSI

Projectmanager
The mission of GSI is delivery of services of information and communication.The realisation and management of services of office automation and telecommunication is the core business.
Formatting and managing a project
Budgeting, planning, realisation, and being in charge of complex Voice- and Data migration projects at external customers of GSI
Analysing and realisation of problems of improvements of the internal organisation

Realised Projects:
ABN AMRO : Managing and delivering of projects for the internal international customers of ABN AMRO

Used Methodologies
All projects were executed on Probaat
Used process method is ITIL essentials

01/06/1996¡V31/12/1999
Communication Solutions Nederland BV ( KPN)

Project Leader
Developing (for example. Writing of projectplan), executing and delivering of customer projects, as well under supervision of a Sr. Project manager delivering of ICT projects.
Coaching and training of project members in processes, procedures and call management systems (Scopus).
Managing and coaching CSN customers during change processes to KPN Telecom
Organising of services desk at customer site

Used Methodologies
All projects were executed on Probaat
Used process method is ITIL essentials

Education

NIMA A

NGPR A
Law Study ( 1992 ¡V 1994) Leiden
VWO The Hague
HAVO The Hague
MAVO D The Hague

ITIL Essentials
PROBAAT, projectmanagement
Personal Power
Telecom Overview
Scopus ( Call Management System)
Syllogic training the trainer
Topscore customerloyality and Coach training
Telecom-office
Pink Elephant helpdesktraining
KPN Telecom courses : Datacommunication Essentials
Modems & interface equipment
Analogue Networks
Wide Area Networks fundamentals









Skills

ITIL Essentials
PROBAAT, projectmanagement
Personal Power
Telecom Overview
Scopus ( Call Management System)
Syllogic training the trainer
Topscore customerloyality and Coach training
Telecom-office
Pink Elephant helpdesktraining
KPN Telecom courses : Datacommunication Essentials
Modems & interface equipment
Analogue Networks
Wide Area Networks fundamentals






Languages

Dutch, German, English and French



Other

Personal Profile
As a resultdriven manager I write the plan of action, make the decisions and take action. I always aim at a resultdriven, creative and realistic solution. I like to work in a team, I easily get in touch with other people and I'm able to get them in the desired direction.



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