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project/product/marketing manager

project/product/marketing manager

Werkervaring interimmanager

10 jaar ervaring in de telecom. Voornamelijk rollen op de scheidslijn tussen commercie en technology, met een focus op delivery

KPN Telecom (Dutch incumbent): Project manager Distribution Management. 8 month project (May-Dec 2008) to reduce cancellation of the sales of multiplay broadband products (ADSL, interactive TV, VOIP). Reduction of >35% realized in 8 months
Available for both national as well as international assignments

[ 2006 -2008 ]
Digicel The Americas & the Caribbean
Product Rollout Manager
Ensure availability of the selected product portfolio at launch and to define the roadmap for rolling out any additional services thereafter. Implement agreed roadmap using a pragmatic hands-on approach
Leading cross-departmental, cross-regional project teams
Ensure optimal user experience, co-ordinate local testing
Co-ordinate localization of global marketing collateral with local marketing team
Responsible for pricing of products & services portfolio (Suriname)
Responsible for roaming and international calling (Suriname)
Responsible for drafting and co-coordinating of the market introduction plan (Suriname, Honduras, Nicaragua)
Responsible for managing the customer care department (El Salvador)
Responsible for the launch of data services (Guyana)
Responsible for the operations (Suriname)

[ 2004-2006 ]
Vodafone Global Düsseldorf, DE
Product Manager Terminals
Responsible for the product management (from cradle to grave) of devices (consumer as well as business, 2G and 3G) across all Vodafone footprints. Supporting local product managers with the implementation of global/vendor marketing campaigns
Launch large, complex device projects while meeting quality requirements and contractual obligations. Adjust where possible and necessary to market changes and local conditions, whilst maintaining the Global overview and standards
Ensure appropriate out-of-the-box experience by supervising handset testing (both user experience as well as (local) network/IOT)
Adhere to (and improve where possible) Terminal Delivery Process, including use of tools, reporting and communication to all relevant stakeholders
Support and contribute to portfolio ranging process (RFI, RFP), including terminal capability requirements
Manage vendor as well as customer (local operating companies) relationships
Aligning multinational and remote teams (USA, UK, DE and JP)

[ 1999-2004 ]
Orange NL The Hague, NL
Project Manager Special Projects
Responsible for the launch of OrangeWorld (GPRS proposition, including products and services) in Orange Netherlands.
Responsible for the definition of the functional requirements of the products and services
Co-develop (with Marketing, Sales & Communication) all ATL and BTL materials, including POS materials, promotions, merchandising, PR (tour), etc.
Leading team and align commercial plan with marketing, product management, customer service and sales
Define customer proposition, including loyalty & retention roaming and create/consolidate business case, taking into account competitive situation (pricing analysis, including international roaming)
Align/train/inform all stakeholders (sales, retail, customer services, managing board, Orange International, etc.)
Member of the team responsible for the acquisition of a new IN platform for prepay services, responsible for defining the functional (marketing) requirements

Manager Product Marketing
Responsible for the commercial exploitation and completion of the portfolio of products and services (Voice(mail), web, WAP, SMS, etc)
Responsible for the definition of the functional requirements of the various VAS (VMS, SMS-C, MMS-C, wap/web-portal, mail-server, etc.)
Responsible for management of the team (5 people)
Define and manage the Product Marketing Roadmap, based on market insights, Group directives and technical developments. Contribute to annual Marketing Plan
Implemented budget control, forecasting and reporting on products and services, tracking performance and adjust where necessary

Project Manager , Business Unit Postpaid
Responsible for the implementation of the Euro conversion for all customer facing departments/systems
Responsible for the implementation of the fixed/mobile convergent business proposition portfolio (proposition, rate plans in billing engine)
Coached 4 implementation managers (Plan-Do-Review)

Implementation Manager
Responsible for the implementation of mobile VPN
Responsible for the implementation of new prepay propositions (including defining functional requirements of the IN platform) in co-operation with Marketing, Product management and Technology
Support marketing with the implementation of propositions, including products & services, pricing, processes, distribution, etc.
Train all involved departments (sales, retail, customer services, etc.)

Supply Manager
Implementing supply chain management process, including migration to SAP
Optimising forecasting process with sales and finance

[ 1998-1999 ]
Van Zwanenburg BV Capelle a/d IJssel, NL
Marketing Manager
Implement a new commercial information system
External communication and management reporting

[ 1997-1998 ]
Maas Services BV Amsterdam, NL
Location Manager
Managed daily operations
Responsible for entire team (15 employees, including sales)
Responsible for the commercial exploitation (15 million euro)

[ 1994-1997 ]
Catering Services PTT Post The Hague, NL
Logistics Co-ordinator
Define and implement purchasing and distribution strategy
Manage bid-process and contracting of suppliers
Reduced number of suppliers from >300 to <10 and purchasing cost with >10%

Assistant to the Commercial Manager
Set up and structure intra commercial process (bids, contracts)
Accomplished to have >50 contracts signed in <3 months


Opleiding interimmanager

HBO (academisch werk - en denkniveau). HogereHotelschool Den Haag

Education
[ 1989-1994 ]
Hogere Hotelschool Den Haag The Hague, NL
School of Higher Vocational Education (HBO)Bachelor in Hotel Administration

[ 1981-1988 ]
Murmellius Gymnasium Alkmaar, NL
Pre-university education (VWO) Diploma in the exact sciences


Consultancy interimmanagement a.i. kerncompetenties

adviseren, inspireren, change management

Interpersonal and technical skills:
Outstanding communication, presentation and management skills
Capable of translating complex problems into simple solutions
Ability to inspire and manage multinational staff
Ability to negotiate and manage client/supplier relationships
Ability to write reports, business correspondence and interpret product specifications from systems integrators and business partners
Tools and Methods; MS Office, MS Project, various mobile systems/applications (billing, SMS, IN, CRM, etc.)


Talenkennis interimmanager

Languages: Fluent in Dutch, English, French and German. Moderate in Spanish

Overig

Hobbies: Reading, theatre, concerts, sports, wining & dining, travel

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