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IT Director/Manager

IT Director/Manager

Work Experience

Universidad Politécnica de Madrid – Statistics Laboratory. ETSI de Montes.
• Jan/2003-to date. Research Aide on an e-opinion application to sustainable forest development.
Devising a web platform to collect public preferences on sustainable forest exploitation, and investigating applicability to other fields.
Independent consultant – Various starting companies.
• Jan/2003-to date. Consultant on Services definition and measurement.
Cooperating with starting companies on defining services portfolios according to installed and projected capabilities. Designing innovative services offering to cope with recent market changes.
Peregrine Systems España – Multinational Infrastructure and Asset Mgmt. S/W maker .
• May/2001-Nov/2002. Customer Support manager for Spain, Andorra and Portugal.
Defined , installed and operated the service in the region, on a 1,5 MM € revenue budget. Extended the service to Portugal and later to Italy.
Cooperated on defining the EMEA maintenance and support contracts and adapted them to the Spanish market.
Designed and supervised the installation of the Madrid office, including communications and computing facilities.
Informática EL Corte Inglés S.A. – Nationwide, IT services company.
• May/2000-May/2001. Manager of a distributed systems Mgmt. and operations outsourcing account for a large utilities company. In charge of 60 people on a revenue of 3 MM € / yr.
Stabilized operations and standardized service quality reporting.
Established a change control system and a batch processing discipline.
Duplicated the number of supported applications without any noticeable increment in staffing.
Lectured conferences for IECISA personnel on MIS technologies, as part of a technology update for management levels.
• Jun/1999-May/2000. Technical Support Manager in the ENDESA distributed systems Mgmt. and operations outsourcing account. In charge of 32 people.
Rationalized the “on call” duty shifts and organized the support tasks.
Infrastructure related (H/W or S/W) were substantially reduced (by over 50%).
EDS (Electronic Data Systems) España S.A. – IT services multinational company.
• Jul/1997-May/1999. Simultaneously, S/W sales Mgr., Account Mgr. and Systems Mgmt Consultant. In charge of up to 14 people.
Negotiated the payments to the S/W maker to be tied to local collection of invoices, thus improving cashflow.
Provided technical and business support to several proposals on distributed systems management outsourcing, of which several were won.
Developed the feasibility study and prototype of a Distributed Systems Management Center, based on Corporate Standards.
• Mar/1996-May/1997. Project Leader and Consultant. Airtel account, distributed systems management platform design and implementation. In charge of 6 people.
Developed and delivered the proposal and alternatives, both business and technical. Due to account circumstances, this was done entirely in English. The proposal was in the order of 1 MM € and the project was finished in the proposed deadlines.
• Sep/1994-Feb/1996. Project leader, In charge of 8 people.
Design and implementation of a systems management architecture for Telefónica de España.
In this project, it was necessary to completely remake the product selection criteria, the operational goals and the design premises, nevertheless, the project was completed in the originally specified deadlines.
EDS de Venezuela S.A. – IT services multinational company.
• Aug/1993-Aug/1994. Projects and Technology Manager and Software Manager. In charge of up to 13 people.
New proposals’ marketing technical support. Technical support to accounts with newer technologies. Special projects. During this period converted the projects and technology unit to a profit one instead of cost unit. This proved the group to be over the mean profitability of the Venezuelan operation.
Directed the design and execution of a plan to consolidate the datacenters for: Banco Venezolano de Crédito, Banco Caracas and Distribuidora Benedetti into a new datacenter, as a joint venture between EDS and these companies. Included the feasibility studies and building the premises.
Technical Support of the mainframe environments in several accounts, including new projects and audit compliance activities.
CLAS de Venezuela S.A. Venezuelan distributor for Boole & Babbage y New Dimension S/W.
• Oct/1992 – Aug/1993. Technical Director, in charge of 9 people.
Responsible for pre- and post-sales technical services. Organized and developed the first consulting activities of this company, among which stands the migration to Control-M of the full batch schedules of the Venezuelan telephone company.
EDS de Venezuela S.A. – IT services multinational company.
• Nov/1991-Oct/1992 – Technology supervisor, in charge of 3 people.
Centralized in the technology group the activities of: technical marketing support, projects support and new accounts technical support. Among other successes we designed and built a change control system, to support an account’s migration into Unix.
• Abr/1988- Nov 1991 – Systems Engineer Software.
Technical support of the MVS and VM operating systems and their associated program products. During this stage participated in several proposal teams, either for new accounts or extension of existent ones.
Various Universities in Venezuela.
• Jun/1982-Feb1988. Lecturer, assistant professor and head of course in mathematics and computing. Also, during two years, head of informatics at the IUPFAN, when I developed the studies control system and the admissions system.


Education

EDS Manager's Internship, 1994.
MgSc Studies in Computational Mathematics, Universidad de Carabobo, 1988.
Licenciado en Matemáticas, 1982.


Skills

Project management.
Budget and personnel Mgmt.
Service Desk Implem,entation and management.
Distributed Systems Management Implementation and Operations management.
IT operations mgmt.


Languages

spanish - native
english - High
french - medium.
portuguese and italian - read.

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