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ICT (Project) Manager

ICT (Project) Manager

Work Experience

LSCS U.K., The Netherlands (2003) Senior Interim Manager
· Responsibility as an Interim ICT Manager in Connectivity & Security team, Fortis Bank ASR.
· Achievements: Stabilized the network environment, after several mergers had taken place. Identified key areas for improvement in technology platforms, operational processes and policies, organizational framework and vendor and service management. Implemented changes in the organization for team collaboration, communication and reporting. Prioritized key network projects for integration, performance optimization and reduction in incidents. Fused disparate network environments and focused on architecture improvements. Managed project deliverables, maintained “scope creep” and delivered projects in time and met client expectations. Introduced and adapted controls to ensure work schedules, financial propositions adhered to and accurate resource allocation. Reformed vendor management, restructured operational processes and reduced financial liabilities and revamped SLA accountability. Authored and presented to senior management a strategic plans for service management and cost recovery models to use for customer agreements.

Deloitte Touche Tohmatsu (Consulting), The Netherlands (2001- 2002) Senior Consultant
· Responsibility as an ICT Project Manager for the firms’ relocation.
· Achievements: Interacted with the business operation, facility management, vendors and service providers. Facilitated in infrastructure redesign and implementation. Identified manual operation tasks and automated where possible. Managed project deliverables and delivered in budget on time.
· Responsibility as a Senior Analyst for product research to procure an IP telephony system.
· Achievements: Performed business and technology evaluation through vendor review in architecture design, operational requirements, service management, implementation, product life cycle, and financial proposal. Authored and presented business case, proposal is used for global standard.
Key Client Engagement, International Technology and Solution Provider, Munich, Germany
· Responsibility as a senior analyst for strategic market study in IP voice and data integration.
· Achievements: Performed a market analysis for market demands, product architecture comparisons, product life cycle and financial assessment (ROI/Asset).

Lucent Technologies, The Netherlands (2000-2001) Program Manager – Senior Consultant
· Responsibility as a Program Manager for the firms’ Benelux operation.
· Achievements: Delivered a business and market strategy plan for professional consulting service. Performed market research study for product related services and delivery requirements. Authored and presented the strategy to Benelux sales director and management team, used for consulting operation to obtain competitive advantage. Teamed in the development of a wireless service offering, partnered with vendors and service management team and regional consulting operation.
Key Client Engagement, International Service Provider Network, Netherlands
· Responsibility as an ICT Project Manager for a subset of a large service provider project.
· Achievements: Liaison in IT operational delivery organization, achieved the translation of business processes into automated technology development. This involved the allocating of connectivity (bandwidth), procurement process and billing for a large service provider network. Introduced the new operation functionalities and process changes and advised the client in support strategies. Developed a service proposal for a network operation center (NOC) environment that contained workflow graphs, operational support criteria’s and resource allocation. Attained management approval for an interim operation center, used for product deployment in a controlled project environment. Contributed in vendor negotiations, service management and SLA(s).

Oracle, The Netherlands (1998-2000) Principal Consultant –Technical Analyst
Key Client Engagement, International GSM Service Provider, Netherlands
· Responsibility as a Technical Analyst in architecture for a mobile commerce project.
· Achievements: Succeeded in the assessment of the architecture, performed vendor review, financial analysis, and implementation and test schedules. Authored and presented business case to senior management, gained approval. Effectively established the infrastructure foundation on time and within budget.
Key Client Engagement, International Staffing Service, Netherlands & Belgium
· Responsibility as a Principle Consultant and Project Leader for a subset of an international Oracle e-business project.
· Achievements: Completed a request for proposal (RFP) for client data network infrastructure that was used for the transport of the e-commerce solution. This involved 500 client facilities in Netherlands and Belgium. Managed the assessment of infrastructure/architecture design, vendor review, product life cycle and financial analysis. Demonstrated cost reductions in infrastructure through efficiencies. Authored and presented business case to senior management, gained approval.

AEGON (Insurance & Investment), U.S.A. (1994 – 1998) Senior Analyst
· Responsibility as a Senior Analyst for the development of a corporate service center, involved in centralizing the data service center from continuous mergers and acquisition.
· Achievements: Supported the network operation center in the corporate data transport infrastructure, business recovery, vendor management, client relations and operational support. Carried out network management for capacity needs and problem analysis. As a result of analysis proposed upgrades and project lead the change, worked with vendors, service management and technicians. Met crucial project schedules and maintained service level agreements. Participated in the development of ICT strategic and tactical planning. Supervised and trained analysts in first and second and third level support to clients, explained technical concepts and strived for first call resolution.

APAC (Tele-services - Call Center), U.S.A. (1994) Senior Analyst
· Responsibility as a Senior Analyst and Project Manager in the redesign of network infrastructure.
· Achievements: Managed Telecommunication Request for Proposal (RFP) for a start-up call center business. Developed and managed project plan which ascertained 6-month schedule for infrastructure proposal, architecture changes, relocation of corporate call center facility, and changes to support operation. Managed and carried out the assessment of the infrastructure/architecture design, vendor review, product life cycle and financial analysis. Authored and presented business case to senior management, gained approval. Interacted with technology teams, vendors, business development management, and financial management. Demonstrated cost reductions in new infrastructure and ongoing network usage costs and reduced resources in support operation.

Nielsen Clearing House (Dun & Bradstreet), U.S.A. (1992–1994) Senior Analyst
· Responsibility as a Senior Analyst for enterprise telecommunication.
· Achievements: Functioned as a liaison for the business organization, translated business requirements into technology solutions. Alternately, proactively proposed technology needs to business organizations for operational improvements. Coordinated and advised in the assessment of the infrastructure/architecture, vendor review, product life cycle and financial analysis. Authored and presented business cases to senior management, gained approvals. Teamed on implementation, met project schedules and SLA guidelines. Supervised the support center in changes and problem resolutions and carried out vendor management tasks.

ADVANTIS (IBM Global Network Services), U.S.A. (1990 – 1992) Senior Analyst – Team Leader
· Responsibility as an ICT Team Leader for global support center.
· Achievements: Performed supervision in the global network support center for network connectivity, EDI transmissions, business recovery, and implementations. This was done for global companies, mainly in retail, insurance, and financial industries. Managed team for customer support in problem solving and collaborated vendors for resolution. A member of global change management group, worked with vendors and service management for infrastructure/ architecture changes and advised in technology, consistently met schedules and client SLA guidelines.

CEDARAPIDS (Raytheon-Large Equipment Manufacturing), U.S.A. (1984 – 1990) ICT Manager
· Responsibility as an ICT Manager for a manufacturing environment.
· Achievements: Supported the service center in infrastructure/architecture design, product selection vendor relations and service management, work schedules, resource allocation, and strategic and tactical planning. Project managed upgrades and implementations: MRP, LAN/WAN, Telephony. Developed policies in Business Recovery, Service Management and Operation Procedures. Developed and maintained the corporate-approved ICT budget.

City of Dubuque (Government Services), U.S.A. (1982 – 1984) Programmer
· Responsibility as an IT computer programmer.
· Achievements: Provided COBOL programming expertise and maintenance for financial systems.

Education

Mount Mercy College, U.S.A, Business Management Administration, Major: Finance, 1995 - 1998
Kirkwood College, U.S.A., AS: Computer Science, 1982
· Additional education received from institutes and University of Iowa Business School.
· General Training: ITIL, Prince2, Project Management

Skills

· Microsoft Computing Skills: Word, Excel, PowerPoint, Project, and Visio, Access.
· ICT Technology Summary: Databases, Wireless, E-business, Telecommunication, LAN/WAN, ATM, Infrastructure/ Architecture/ Connectivity, Security, Oracle/Unix, SAP, IBM, CISCO, IP

Languages

English (mother tongue)
Understanding Dutch

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