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Director Business Development

Director Business Development

Work Experience

CISCO SYSTEMS : 13 YEARS DIRECTOR EMEA

2000-2005 : Sales Development Director EMEA (left on July 31st)
1999-2000: Sabbatical
1996- 1999: Channel Operations Director EMEA
1992-1996: Customer Advocacy Director EMEA



UNGERMANN-BASS (4 YEARS)MANAGER AND DIRECTOR

1992: Director Central Region Services
1991: Support Manager Benelux Operations
1989: Customer Support Manager Int. Distribution
1988: Sales Support International Distribution

DIGITAL EQUIPMENT : 4 YEARS

1986: Customer Support Specialist
1984: Field Service Engineer



Summary Professional Experience


21 years experience in the IT industrie (computing and networking).

I started in technical functions but evolved quickly into management.
Both at UB and Cisco I had the opportunity to built up a company almost from scratch.
I built the whole EMEA support infrastructure and services at UB and Cisco.
At Cisco I was hired to start : the EMEA Education centers (Brussels , London),the customer service center in Paris (order administration), the internal IT team (Cisco’s network, servers and applications),the Technical support center in Brussels and London and was responsible for the service marketing and sales.
The support team evolved to a P&L organization for which I was responsible.

To expand my experience I moved into channel operations for 4 years. In that role I was responsible for the EMEA channel contracts , certification ,operations teams and global account managers teams (sales quota).

The last 5 years I joined a new team in Cisco to start up the Commercial market (SMB and Mid Size companies). In this function my team was responsible to help drive the sales of the commercial products . On an EMEA level we supported the countries by launching marketing campaigns, by providing tools to analyze their business and by providing individual country support (business planning).

My strong points : team management, analytical and realistic approach.
Broad experience ( sales, marketing, channels , support and education).
Managing budgets and working with sales targets.
Introducing IT tools to increase productivity.
Industry knowledge


Some of the achievements I am proud off :

Implementation of the Cisco EMEA TAC centers.
Started the Cisco certification programs (individuals and channels).
Implemented the EMEA partner education network.
Successfully introduced new channel sales and service contracts.
Introduced several new channel operations productivity tools.
Grew the commercial business from nothing to 28 % of the business.(EMEA).
Contributed to built a company from M$70 to B$ 21.
Built several organizations from scratch with success.
The teamwork.
The assistance we could give to the customers.




Education

Electronics A1, Informatics B1, Restaurant Manager,
Executive MBA INSEAD Paris (Cisco Systems)
Executive Business Programme IMD Switzerland (Cisco Systems)
Krauthammer Management 1 (UB)
Krauthammer Management 2 (UB)
Finance for Channels
Finance for Executives
Understanding Retail
Communications for Executives
Press relations (1 and 2)

Business Tools

PowerPoint
Excel
Access
Word
Outlook
Unity Voice messaging


Other Education

B1 Informatics
Restaurant Manager (UNIZO Turnhout)
Pool Life Guard
Several technical educations (networking industry)

School Education

Graduaat Electronica A1 ( H.O.R.I.T.O Turnhout) (1981- 1984)
Humaniora Wetenschappelijke B (Sint Dimpna Geel) (1979 – 1981)


Skills

Education, training of staff (outsourcing and inhouse, setting up education/training departement for employees and customers)
Building international support centers
Deploy IT (Information technology) to inrease productivity.
General business analysis and consultancy
People Management and people selection, career planning.
E-learning (experience to produce and setup e-learning systems)

Languages

English (speaking and writing)
French (speaking)
Dutch (mother tongue)

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