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Interim manager

Interim manager

Work Experience

Experience and previous functions
1985-2007 Borland International (various companies due to mergers and acquisitions).
With an annual revenue of 250-300 m$, is Borland one of the most important global suppliers of development
tools and Application Life Cycle solutions. Customers are the largest telecommunication companies, system
integrators and financial institutes, but also development teams at smaller companies.
2005-2007 ¡V Senior Director Global Services. Responsible for P&L and service levels of the global
consulting- and support division with offices in the US, Asia and Europe. Also responsible for services
sales and SLA agreements. Member of the Global Executive Management Team.
1999-2005 ¡V Director of European Support Center. Main tasks were the budget responsibility for the
European services organization and the expansion of support for corporate customers and partners.
Member of the Europe¡¦s Management Team.
1995-1999 ¡V International Localization and QA manager. This function included the management of a
team of internal employees and localization companies, responsible for the timely delivery and
localization of Borland software products for a number of European markets.
1992-1995 ¡V as European Product Manager, responsible for product- and marketing for Borland¡¦s
development and database tools.
Before 1992 in a variety of management functions such as European Marketing Manager, InterBase
Business Development Manager and Technical Operations Manager.
Until 1985 ¡V as Technical Manager for Exxon Office Systems and A.B. Dick Word-processing Systems.

Education

Education
Electronics Computer technical, Level 2
Sybase and InterBase System Administration
Programming Techniques
Electronics Engineering
Electrical Engineering
Other training and expertise areas

- Operational ICT Management
- Sarbanes-Oxley implementation
- CRM implementation
- Training on product- and project management, Human Resources, finance and marketing
- Dutch
- English fluent, as second language


Skills

Other expertise areas and projects
- Transition and separation of the service delivery and customer contracts for CodeGear, a Borland
Division with the goal of divesting. Provided project management assistance during the due diligence
process.
- Restructuring and margin improvement of the global technical support division.
- Project director for the implementation of a new global CRM system based on salesforce.com and
migration from an outdated service model to an online support portal.
- Successfully reintegrated the outsourced service contract sales, improving service contract renewal
sales.
- Managing a number of international, cross-departmental implementation and reorganisation projects,
achieving good results on cost control, people management and timing.

Languages

Dutch, English fluent

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