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Lean Change manager

Lean Change manager

Werkervaring interimmanager

Performance-driven and accomplished professional with hands-on experience in change management, lean consultancy, and coaching within international, diverse, and dynamic environments. Record of success in delivering effective trainings, coaching and consults to all hierarchical levels, from blue collars, to executive management of various companies on lean transformation, handling change, and improving business performance. Adept at streamlining functions, developing action plans, and implementing initiatives with an aim to increase work efficacy and achieve maximum client satisfaction. Articulate communicator, able to cultivate strong relations with clients, management, and team members. Proven expertise in:
• Lean Transformation
• Change Management
• Performance Management
• Project Management
• Training & Development
• Process Optimization
• Stakeholder Engagement
• Coaching of teams and individuals

PROFESSIONAL EXPERIENCE
Hoffmann SE (unicorn, international wholesaler of professional tools and equipment, Munich, Germany)
Senior Lean Consultant - Projectlead -Trainer - Coach-, 2019 to Present
Project- and programme-based coaching, training and advising of employees and teams at all levels in various organizational units.
Key Contributions:
 Lead various projects to optimize E2E - processes
 Built Lean and change skills within the internal Lean team.

Innogy SE (f.k.a. RWE, energy supplier), NWoW AEX, Essen/NRW, Germany
Senior Lean Transformation Consultant (NWoW), 2015 to 2019
Deliver coaching, training, and consultancy to (executive) management and employees and teams of different business units, including Innogy Vertrieb B2B, RWEST Trading, LEW B2C, RWE Power BoWa and Gebirgsmechanik, RWE Power Powerplants, and RWE Power Veredlung. Support CEO Peter Terium, COO Martin Herrmann, CFO Bernard Günther, and 20 of their direct reports in implementing a working performance management system in their teams.
Key Contributions:
 Designed and implemented a functioning performance management system in the Board and teams of Top 20 leaders for a company having worth of 45B.
 Developed sustainable Lean and Change capabilities at every level of diverse organisational units within around 600 persons.
Essent (energy supplier), Den Bosch, The Netherlands
Business Improvement Consultant (House in Order), 2011 to 2015
Trained, coached, and consulted (senior) management and employees of different business units on Essent Operations B2B, Essent Belgium B2C, Essent Finance, and ELES (Essent Local Heat Solutions). Planned and arranged workshops and seminars to deliver useful information regarding process improvement initiatives. Suggested suitable actions that enhance work performance. Implemented a Lean based Change program within business units. Trained existing and new employees to improve overall performance.
Key Contributions:
 Improved customer satisfaction, employee engagement, productivity, quality of work, and work efficiency while managing business improvement projects.
 Developed employees’ and leaders’ capabilities which improved customer satisfaction, productivity, and quality.

Essent B2C (energy supplier), Groningen, Netherlands
Manager Customer Service B2C, 2009 to 2011
Led a team of 25 FTE’s. Managed the portfolios of the entire B2C organization (900 FTE) for B2C sales, B2C customer moves process, and B2C quality management.
Key Contribution:
 Raised the performance of a team out of 35, securing position as second best team in terms of productivity, quality, and sales.
Electrabel (GDF-Suez, ENGIE) (energy supplier), Hoogeveen, Netherlands
Channel Manager Telesales/Face2face Consumer & Small Business | Sales Manager Retail for Netherlands Ad Interim, 2008 to 2009
Created the sales channels Telesales from scratch and managed various operations, such as cold, warm, and hot leads, winback, cross selling, upselling, and service calls. Led face to face sales activities, which included door to door and events. Built strong relations with third party vendors as well as designed an inhouse inbound sales- and retention team.
Key Contribution:
 Improved retention and winback rates by 300% as well as conversion rate by 200%.
Additional Experience:
Channel Account Manager, Oxxio (Energy) Hilversum
Unit Manager, ING Postbank (ING Bank)
Quality Employee Control-Department B2B, KPN Mobile CRM Business Market (Telecom)
Member of Workers Council of KPN Mobile, KPN Mobile CRM Business Market (Telecom)
Member of Editorial Board, KPN Mobile CRM Business Market (Telecom)
Supervisor of Customer Complaint Handling Team, KPN Mobile CRM Business Market
Customer Complaint Handler (B2B Small and Medium Enterprises), KPN Mobile CRM Business Market
Customer Service/Sales Support Employee, KPN Mobile CRM Business Market (Telecom)
Telemarketer, Telemarketing bureau MarketView
Internship Logistics/Purchasing department, Martini Hospital Groningen
Trainer, N.V.I.H.-COC Groningen Town and Province
Member Introduction-Committee, Students Association Hendrik de Cock, Groningen
Administrative Experience:
As Chairman, of the sustainable energy cooperation Oss | as Chairman, of a local section of a political party | as Campaign Leader, A political party, region Midden-Drenthe | as Treasurer, N.V.I.H.-COC Groningen en Drenthe | as Treasurer/Fundraiser, Comité Grote Markt Ja | as Treasurer/Campaign Leader, A political party, Groningen

Opleiding interimmanager

EDUCATION AND TRAININGS
Propaedeuse Law, RUG (State University of Groningen), Netherlands
Innogy, Scrum Master | Innogy, Change Management (inhouse) | Essent, Lean Professional (Kaizen Institute Netherlands) | Essent, Lean Practitioner (Kaizen Institute Netherlands) | Essent, Lean belt training (inhouse) | Electrabel GDF Suez, training ‘Leading result driven sales teams’ (Mercuri International) | Electrabel GDF Suez, training ‘Coaching of Sales professionals’ (Mercuri International) | Postbank ING, training ‘Contact center management’ (Totem) | Postbank ING, training ‘Training and coaching of employees’ | KPN Telecom, training ‘Leading projects’ | KPN, Telecom, training ‘Presenting skills and PowerPoint’ | KPN Telecom, training ‘Situational Leadership’ | HEAO, Hanzehogeschool Groningen MER (Management, Economics and Law) | ECABO Groningen, study Purchasing/logistics | HEAO, Hanzehogeschool, propaedeuse economical-juridical studies, University of Groningen, propaedeuse Law

Consultancy interimmanagement a.i. kerncompetenties

Proven expertise in:
• Lean Transformation
• Change Management
• Performance Management
• Project Management • Training & Development
• Process Optimization
• Stakeholder Engagement
• Coaching of teams and individuals


Talenkennis interimmanager

Dutch, englis, german

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