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Multi-faceted, multi-lingual, multi-cultural Project Manager

Multi-faceted, multi-lingual, multi-cultural Project Manager

Work Experience

2014 - 2015 - Telenet NV
Interim Change Manager/Process Manager
2014 - Huawei Technologies Sweden
Senior Service Portfolio Manager
2011 - 2014 - Ericsson
Technical Manager/Teamleader/Service Delivery Manager
1997 - 2011 - Tellabs
Customer Project Manager/Technical Project Manager
Application & Product Specialist
Customer Support Engineer

Education

MBA Project Management - Robert Kennedy College
MSc Electrical Engineering - TU Kiev, Ukraine

Skills

18 years telecom experience: very knowledgeable in technologies, solutions, market and suppliers: IP/MPLS, DWDM, SDH, PDH, VoIP, HFC, mobile networks, mobile data, datacenters enz.
20 years computer hardware, software and OS experience
20 years of software development experience: SQL, Perl, HTML, CGI enz.
Prince2, PMP, PROPS, Agile/Scrum, ITIL, Lean; general PM experience 5+ years, Service Delivery Management experience: 3+ years
Network change and rollout management
Financial and technical planning and budgeting
PMO and reporting
Customer & stakeholder management
Creation and implementation of various Customer Services/Managed Services products
Creation and implementation of SLA & KPI
Offshoring/outsourcing expertise
Process management, design, implementation
Highly developed communication, presentation and negotiation skills, also in politically sensitive environments and situations
Managing expectations, identifying problems and bottlenecks, creating and implementing solutions to these problems
Build bridges between various departments, between technology and business
Analyse processes and practices, develop and implement the correct change/transition processes
Customer- and result-oriented, drive projects sharp on budget, quality, scope and deadlines
Coaching, developing, motivating and supporting my teams

Languages

English, Dutch, Hungarian, Ukrainian, Russian, German

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