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Senior Project / Program Manager

Work Experience

Management Summary
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Mr. Kresse is a successful leader of the Business Solutions Service Line BCA & CRM with more than 30 consultants, project and program managers, organized in two skill groups „Billing & Customer Administration“ (BCA) and „Customer Relationship Management“ (CRM). He provides the strategic direction for these groups and is responsible for recruiting, training, project staffing and career development of his employees and for the corresponding internal processes and tools. He also possesses the delivery responsibility for all BCA & CRM projects at Cap Gemini Telecom Media Networks in Germany. In this position Mr. Kresse combines the vision and understanding of business growth objectives with a solid knowledge of IT processes and technology.
His expertise is based on the successful management of IT projects in the areas of Billing, Workflow Management and e-Commerce as well as in-depth knowledge of information and telecommunication technology. He is able to define, communicate and fulfil the goals of large projects and to control them in terms of result, budget and quality. Excellent negotiation and presentation skills complete his profile.


Career Highlights
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Since 09/1999: Cap Gemini Ernst & Young, Frankfurt, Germany
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Since 07/01 : Service Line Manager BCA & CRM
Successfully leading the Service Line BCA & CRM with over 30 consultants, project and program managers, organized in two skill groups „Billing & Customer Administration“ (BCA) and „Customer Relationship Management“ (CRM). This success can be measured in high utilization and low employee churn rate.

05/00 – 06/01
Service Line Manager, Billing & Customer Administration (BCA)
Leading the Skill Group BCA by:
· Definition of the strategic direction, Partner Management
· Employee recruiting, training and career development
· Project staffing und delivery responsibility for BCA projects
· Defining internal Processes and Tools for Staffing, HR and Training

09/99 – 04/00
Managing Consultant - Telecom, Media & Networks
Billing Projects Manager - Responsible for all billing projects of the German subsidiary of a large international telecommunication company, e.g.:
· Introduction of a new fixed line billing system
· Introduction of a new Interconnection billing system
· Outsourcing of the whole printing and shipping process

Building up the Billing Department from 5 to 36 employees:
· Definition of the organizational structure with roles and responsibilities
· Placement of recruiting ads in close cooperation with HR and Marketing
· Conduction of recruiting interviews
· Cooperation and regular status meetings HR and recruitment firms

1995 – 1999: Andersen Consulting, Frankfurt, Germany
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07/95 – 08/99
Senior Consultant – Technology / Communications Industry
· Prototype development of a Web based Electronic Bill Presentment & Payment (EBPP) System for a large German telecommunication company. This prototype was the basis for the sales success and resulted in a 50 Million DM project with a duration of three years.
· Responsible for functional design and test of the web based EBPP System during a one year project in Paris, France.
· Responsible for Design, Maintenance and Test of the data interface between the EBPP System and the customer’s billing system for over 50 Million call detail records (CDR’s) per day.
· Team staffing (15 p.) and supervision of the execution of a highly automated customer data cleaning and structuring process in three legacy systems
· E-Commerce Project work with focus on Personalization and Customer Relationship Management

1992 – 1995: Dialogika GmbH, Saarbrücken, Germany
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09/92 – 06/95
Consultant - Workflow Management Systems
· Design, Prototype Development and Sales of the Workflow Management-System multiDESKÒ Access (today multiDESKÒ Workflow).
The success of multiDESKÒ Access inspired Software AG to license the system and to integrate it into its own product line under the name „Entire Workflow“.
· Sales and consulting on the introduction of Information and Workflow Management Systems for industry, banks and administrations
· Maintenance and further development of a budget maintenance system for EU institutions.

1991 – 1992: Microsoft Corporation, Redmond, USA
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05/91 – 06/92
Localization Specialist
Development of the German version of the relational database management system MS Access 1.0
· Definition of the whole German database terminology
· Cooperation with Engineering and Development on the adoption of the user interfaces and error messages
· Interface between Marketing of the US headquarter and the German subsidiary in questions of product layout, packaging etc…

Development and conduction of MS Access training classes for employees of the US headquarter and the German subsidiary.

Education

Training Highlights
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06/08/01 – 06/10/01: Service Line Management Seminar, Cap Gemini, Grainau, Germany
01/22/01 – 01/24/01: 3G Intensive Training, Cap Gemini, London, UK
12/11/00 – 12/14/00: Global Executive Orientation Seminar, Cap Gemini, Paris, France
04/19/99 – 04/21/00: Team Buying / Team Selling / Team Delivery, Cap Gemini, Bad Homburg, Germany
05/10/99 – 05/14/99: Technology for Business Integration, Andersen Consulting, Chicago, USA
11/02/98 – 11/06/98: Business Integration Methodology Workshop, Andersen Consulting, Veldhoven, Holland
05/13/98 – 05/15/98: Project Planning And Estimating, Andersen Consulting, Veldhoven, Holland
04/20/98 – 04/22/98: Team Leadership through Supervision, Andersen Consulting, Veldhoven, Holland
09/18/96 – 09/19/96: Moderation and Metaplan Technology, Andersen Consulting, Frankfurt, Germany
08/26/96 – 08/30/96: Client/Server Technical Architecture School, Andersen Consulting, Chicago, USA
05/20/96 – 05/24/96: Business Analysis and Design, Andersen Consulting, Chicago, USA
12/01/95 – 12/08/95: Implementing Business Solutions, Andersen Consulting, Veldhoven, Holland
04/10/92: Test of English as a Foreign Language (TOEFL), Bellevue, USA
12/05/91 – 07/05/92: Advanced English as a Second Language, Microsoft Coorporation, Redmond, USA
10/01/91 – 12/11/91: Business English, University of Washington, Seattle, USA


Education
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1985 - 1991
Saarland University, Saarbrücken, Germany
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Study of Computer Science and Economics
· Special Subjects: Artificial Intelligence, Operations Research
· Thesis: KONSENS - Context Sensitive Generation of Natural Language
· 1991 Degree: Master of Computer Science

1986 - 1988
Siemens AG, München, Germany
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Trainee with additional Education (4 x 2 Month) at the School for Communication and
Data Technology, Siemens Research Center

Skills

Skill Set
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Methods Knowledge
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Project Management
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Programme Management, Project Planning und Controlling, Risk Management, Change Management, Change Request Management, Team Leading, Time / Task Management, Quality Management

Business Processes
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Business Process Analysis, Business Process Design / Development, Business Process Re-Engineering

Software Engineering
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Requirements Analysis, Data Collection & Research, Scope-Definition, IT Organisation Design, Object Oriented Analysis and Design, Functional and technical Analysis & Design, Prototyping, Rapid Application Design (RAD), Iterative Application Development (IAD), Training Development

Soft Skills
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Coaching, Moderation Techniques (e.g. Brown Paper), Presentation Techniques, Conflict Management, Team Building

General Management
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Recruiting, Employee Guidance, Project Staffing, Business Case Definition & Review, Development of Service Offerings



Technical Knowledge
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Operatings Systems
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Windows NT, Windows 9x, Windows 2000 (Experienced)
MS DOS (Experienced)
BS2000 (Trained)

Database Systems
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MS Access (Expert)

Database Technologies
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ODBC (Knowledgeable)

DB Query Languages
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SQL (Knowledgeable)

Programming Languages
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Visual Basic (Expert)
C, C++, Pascal, Lisp, Prolog (Knowledgeable)
Java, COBOL (Trained)

Config. Mgmt. Tools
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MS Visual Source Save (Knowledgeable)

Planning/Support Tools
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MS Project (Knowledgeable)
Visio (Experienced)

Office Products
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MS Word, MS Excel, MS Outlook, MS Powerpoint (Expert)

Back Office & Groupware
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Lotus Notes (Experienced)

Workflow Mgmt. Systems
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MultiDesk Workflow (Knowledgeable)

Billing Systems
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Portal Infranet, Arbor, Total-e (Knowledgeable)
Open Informer (Trained)

Mediation Systems
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XACCT, INTEC; Fusionworks (Knowledgeable)

Hardware
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Personal Computer (Knowledgeable)

Mobile Telecommunication
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GSM (2G), GPRS (2.5G), UMTS (3G) (Knowledgeable)

Languages

Languages
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German (native)
English (fluent)
French (competent)

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