Flexmanager - Customer Service Manager

Customer Service Manager

Work Experience

1995 - 2002 Yokogawa UK Ltd Runcorn, Cheshire
Customer Service Manager.
Increased maintenance contracts from £50K to £300K§
Introduced IT based service tracking and accounting functions.
Introduced new service products and doubled overall service turnover.
Brought the service group into profit for the past 5 years.
Increased customer-training sales by 500%.
Full P&L responsibility.
Member of management board.

1991 - 1995 Yokogawa UK Ltd Salford
Distribution Manager / Senior Sales engineer.
Increased area sales by 150%
Managed 9 instrument distribution companies.
Increased distribution turnover.

1986 - 1991 Yokogawa UK Ltd Gloucester / Salford
Sales Office Manager.
Tripled internal sales team.
Introduced new computer based order-handling and purchasing system.
Introduced new computer based quotation system.
Responsible for stock control.
Introduced various new products, and product training.

Education

HNC Electronics.
Finance. London Chamber of Commerce.
Sales Management.
Sales Trainer Training.

Skills

Word; Excel; PowerPoint; Customer/Staff Presentations; Customer/Staff Training; Financial capabilities; Engineering & technical appreciation.

Languages

French basic

Other

Interests.
Sailing (Yachtmaster), DIY, computing, electronics, drama.