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IT & Facility Manager / Consultant

IT & Facility Manager / Consultant

Work Experience

Consultancy from 1995 - currrent :
- greenfield office construction, facilities & ICT infrastructure
- 4month interim/crisis management as Initiative Project Leader at Euroclear, regarding ‘DataCenter Setup & Validation‘ (Mainframe-Tandem-Unix-Wintel-EMC-Cisco) :
- telecom, procurement, database selection sportsclub KBSC,
- infrastructure, licensing, IT organisation & support methodolgy for several schools
- general IT councelling for pre-press company Polygon,
- telecom & network, EDI, custom work for insurance broker Jan Valgaeren,
- strategic alignment : infrastructure, procurement, database selection & setup for real estate broker De Meester,
- infrastructure, procurement, tool selection for expertise office De Wispeleir,
- infrastructure, procurement, database selection for several retail stores


1997-2006/03 : sr. executive at insurance broker MARSH nv/sa (national & global marketleader, part of MMC Inc.), reporting to managing director & COO, as :

IT Manager / CTO:
- ITIL practice : service desk, incident-, problem-, configuration-, change- & release-, capacity-, financial (long term-annual-project)-, availability-, service level- & service continuity management
- Development of new technology products, services & system integration: primary RnD, testing, piloting, mobility & connectivity solutions, knowledge export & people coaching, vendor selection & procurement, special build/bid programs with hardware vendors,
- Business Analysis and Process : programme & business integration management, procedure-control-audit advisory role, improvement & benchmarking vs. industry standards (ITIL, Cobit, Prince2, etc...), strategic planning, CAO81 implementation, merger integration & consolidation (people, office, datacenters, applications).
- National Business Continuity Planning (co-author of general national plan and feedback consultancy towards departmental BCPlans & steering groups), Disaster Recovery (dual active datacenters : load-balancing & fail-over, 10min user SLA)
- EMEA role: group support liaison, new technology/knowledge provider, application hosting
- Client facing : consultancy & project management, webservices for global clients, technical advisor for ICT related claims handling issues & EDI, implants: setup-logistics-organisation

Facility Manager :
- responsible for 2 sites in Belgium regarding : real estate, construction & maintenance, interior design, relocations, merger integration & consolidation, purchasing, archiving, fleet, safety & security.
- head of general services Antwerp office
- national technical & business process improvement advisor

responsible for :
- full infrastruture & datacenters regarding 750+ workstations, 40+ servers,
- sites: 4 in Belgium & 1 in Luxemburg, 3 at clients’ with implants,
- production: 15M pages of paper per year,
- user SLA of 30 minutes with full remote support & WOL, BCP SLA of 10minutes

and having lead the folowing more specific projects :
Migrations:
- OS/2 > NT40 > Win2000 AD > Win2003 AD & 2005V - Win3.11 > Win98SE > WinXP
- cc:Mail > Lotus Notes R4.6.2 > R5.0 > R6.5
- Token Ring > Fast Ethernet + FrameRelay > MPLS (Be-Lux WAN) + VPN (extranets)
- National printer replacement & consolidation project (HP > Canon mfp’s)
Development of IT & Biz:
- Webservices : internal use complementary to mainframe, linked to BI datawarehouse platform, external client servicing added (PandI-Online & MarshSAT), EMEA group hosting & global client use
- Terminal Server for small use, gadget & non-compliant applications, national DMZ & security solution, TSWeb facing public internet, full access to core applications via webserver & SSL
- Co-development of server version of Portima-Assurnet2 insurance network services
- Symantec: NAV-Corporate Edition (w/ automatic client fail-over) & Ghostcast server

Infrastructure & Office projects:
1997
Antwerp office relocation (greenfield for building & ICT)
1998
Johnson & Higgins merger relocation & integration project
1999-‘00
Sedgwick merger relocation & integration
Ruthless hardware standardization program : 1 desktop, 2 laptops w/ IBM special Bid/Built
2001
Roeselare office relocation (greenfield for building & ICT)
2003
Liège infrastructure modernization
2004
Easytime: national IIS-SQL time & access management platform
2005
Bxl tripple office relocation to adjacent building with 3rd mini-datacenter

Client facing projects:
1998
DAF-Olen: B2B consultancy for casualty management software implementation
1999
KPN-Orange : B2B consultancy regarding Call Center Claims Script & Integration with backoffice (Informix) & ERP systems
2000-‘01
GE-AVIS Lease-KBC and Aquafin : implants & B2B EDI consultancy (IBM mainframes)
2004
RCI : implants & B2B EDI consultancy


'96 - '97 :
After Sales Service & Support Engineer at Maxima nv (Speed² & Exell), hard- & software, systems, networking, printers, mainly Apple Computer division (international warranty support)


'92 - '93 : scription & training period at AIB-Vinçotte: sound 3D cartography software programming in Autocad database.


Education

‘83 –‘88 :
Modern Humaniora - Science B; Sint-Jan Bergmanscollege Antwerpen - Merksem.
‘88 –‘93 :
Industrial Engineer Electro-Mechanics, option IT & CAD/CAM; Katholieke Industriële Hogeschool Antwerpen.
‘93 –‘95 :
Master in Safety & Prevention Engineering - Head of VGV level 1, Vrije Universiteit Brussel, certificate.
‘95 & ’96 :
Entrepreneurslicense as Court Expert / Estimator / Advisor in real estate, CMO Antwerpen.
‘96 :
Apple Authorized Service Engineer (AASE-nr°: 9605-659).
‘97 - 2006 :
technology updates to improve staff/vendor communication & stategic planning:
- “Win NT40 Admin & Server Support”, Business Training.
- “Lotus Notes Advanced", Systemat.
- “TCP/IP-V4&6 + Cisco Routing”, Business Training.
- “Windows2000 Server Support & Active Directory”, Business Training.
- “Windows2000 Network Infrastructure”, Business Training.
- “Windows XP Professional”, Business Training.
- “Windows 2003 Advanced Server”, Business Training.
- “IBM’s EAI Suite”, IBM Learning Academy Brussels.
management training:
- “Service : The Human Factor”, Time Management International.
- “Service Desk Management & Organisation”, Business Training.
- “Communication w/ group dynamics, speaking in public, conflicts”, Cégis.
- “ITIL Service Management” & “Prince II Project Management”.

Current :
Master in Computer Auditing, University of Antwerp Management School (COBIT4.x & IT governance, IT-Auditor CISA prep.)


Skills

ICT : Hardware: Wintel servers & clusters of IBM-Compaq-HP, AS400, RS6000, z/395, Apollo5000
Alcatel 4400, Belgacom Forum500-700, Cisco switches & routers, Nokia-
Checkpoint firewalls, NAS-SAN & ILM storage, HP & Canon mfp’s , …
Software: all MS Windows client & server versions, all MS Office versions, Superscout, Lotus Notes R4-5-6, RightFax, Acrobat, RnR-Report Writer, PC3270-cics/tso, IIS, T/S-web, Apache-Perl-PhP, Seaway, NAV CE, Ghost Server, MS SMS-SUS server, …
DB’s: Access, MS-SQL, MySQL, BRIO, Alaska-Clipper-DB3-DBF-XBase, Lotus Notes, Websphere-MQSeries, Autocad-LISP, Focus, Filemaker Pro, …


Languages

Dutch: mother tongue
French: fluent
English: fluent
German: notions


Other

Executive Summary :
Professional experience : service, result and business driven IT management & consultancy in an international context, covering all aspects ranging from staff organisation & operations, process & control improvement over new biz & IT development, enterprise integration, Business Continuity Planning to program management & governance, based on industry standards like ITIL, Prince2 and COBIT.
Professional objectives : aiding companies achieve their business goals via information technology that is not only effective, efficient and economic; but also qualitative, controlled and aligned on all levels (board, director and audit level ). Overall stategic, operational, risk & control management respectively, resulting in information technology that is supporting , enabling and contributing to the business.


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