Flexmanager - A senior / upper-level interim managerial position in ICT

A senior / upper-level interim managerial position in ICT

Work Experience

UNIVERSITY OF PHOENIX MBA Program, Rotterdam
Visiting Business Professor of ICT & Statistical Decision Analysis, January 2002 - Present.

DATA DISTILLERIES BV, Amsterdam.
Project Manager Next Release, August 2001 – December 2001.
Manager of 5 Timebox Software Project Managers + the QA Manager + the Documentation Dept.
Reporting to VP Product Development and VP Product Management.

The Company.
DataDistilleries is Europe's leading provider of open analytical Customer Relationship Management (aCRM) solutions that help companies to understand, build and manage their customer relationships with the objective to optimize their value.

Job Description and Responsibilities.
I. Client - oriented tasks
- Introduction of instant client feedback mechanism by integrating internal problem tracking methods
II. People - oriented tasks
- Management and coordination of multidisciplinary taskforces regarding the new software releases
- Communicating plans, status, and issues to all levels involved
III. Process - oriented tasks
- Introduced formal Requirements Management and Process Improvement mechanisms
- Identification and scheduling of project deliverables, milestones, and required tasks
- Monitoring performance with set planning & Synchronizing tasks with other departments
IV. Product - oriented tasks
- Delivery of the new releases according to requirements and constraints on budget, time and quality

COMPUWARE UNIFACE LAB, Amsterdam.
Development Process Manager, October 1998 – July 2001.
Manager of 7 Engineers and (indirectly) of 5 Test Managers.
Reporting to the Head of the Lab, the VP for Technology.

The Company.
The UNIFACE Lab, is where UNIFACE, a Rapid Application Development Environment is been developed. The Lab is the biggest Software Development facility in the Netherlands, and one of the biggest worldwide. Compuware is one of the leaders in Enterprise Application Integrated solutions.

Job Description and Responsibilities.
I. Client - oriented tasks
- Managed of client expectations during the Commercial Beta Projects with prospective clients
- Supervised of two B2B pilot projects for Fortune-100 companies
II. People - oriented tasks
- Leadership and motivation to SPI taskforce members and the 5 Quality Control Teams
- Single Point of Contact for communication with all Compuware QA Departments around the World
III. Process - oriented tasks
- Co-supervision of the implementation of the V-model within the UNIFACE Lab
- Supervision of the Software Improvement Process, according to CMM, for the whole UNIFACE Lab
- Establishment the Beta Validation Project and initiated / developed Test Management Practices
IV. Product - oriented tasks
- Management of the prestigious ITAA Y2K Certification for the UNIFACE Product Line
- E-Commerce Product Development Management

MINDPORT IBS, Hoofddorp.
(formerly CANAL+ / FilmNet)
Software Quality Engineer / Project Manager, December 1995 - September 1998.
Manager of 5 Software Quality Engineers and 3 Business Analysts.

The Company.
Mindport is one of the leaders in the Pay TV industry, due to their very advanced –and commercially very successful- decoding technologies. Mindport IBS is the Business Unit of Mindport, where the IBS –the CRM/ Subscriber Management System is developed. Currently, IBS has been installed in 27 countries throughout the Continents.

Job Description and Responsibilities.
I. Client - oriented tasks
- Management of pilot projects for testing with new hardware and/or new business configurations
II. People - oriented tasks
- Project Management of various testing activities of every new IBS version release
- Unix Training of every SMS Employee (have trained 80+ employees), and internal QA training
III. Process - oriented tasks
- Developing the Departmental Quality System, according to CMM and EFQM specifications, in
coordination with the rest of the Mindport Business Units
- Initiation of the ISO-9000 Certification Process
- Defining interdepartmental Quality Policies and overseeing of their implementation
- Initiation and Management of the Y2K Project
- Initiation and Management of the Workflow & Document Management Project
IV. Product - oriented tasks
- Project Management of the SMS Performance Project (load- and regression- testing)
- Development of Software and Quality Metrics

MICROSTAR COMPUTERS, New York City.
Senior Systems Consultant, April 1993 - April 1995.
Manager of three team leaders (total of 12 software engineers).

The Company.
Microstar Computers is a company that builds custom-specified hardware and also offers integrated information solutions (including networking) and consulting. Its clientele consists of more than 4.000 corporate clients, VARs (Value Added Resellers) and independent computer consultants.

Job Description and Responsibilities.
I. Client - oriented tasks
- Initial consultation with the client and definition of client’s IT needs; if applicable, interviewing of
users at client’s site
- Writing proposals with suggested solutions, their possible time-scheduling and their cost analysis
- Supervision of proper client-support and corresponding systems-maintenance
II. People - oriented tasks
- Management of several small programming and installation teams
III. Process - oriented tasks
- Supervision of implementation of the customer’s computer-, information- and network-needs; that included controlling the proposed budget and responsibility for meeting the deadlines set forth
- Design of complex Database Management and management of their implementation

CYBERNAUTICS R&D, New York City.
Multimedia Consultant / Project Leader, September 1991- March 1993.
Manager of 5 Software Engineers.

The Company.
Cybernautics R&D main focus is in the area of multimedia project development and consulting.
Most projects relate to improved business-communication and the entertainment industry, with some activities in the field of Virtual Reality.

Job Description and Responsibilities.
I. Client - oriented tasks
- Initial consultation with the client and definition of client’s multimedia / DTP needs
- Writing proposals with suggested solutions, possible time scheduling, and analysis of related costs
II. People - oriented tasks
- Providing leadership and motivation to team members.
III. Process - oriented tasks
- Responsibility for all aspects of Project Management and for multimedia-entertainment installations
- Virtual Reality consultation (including feedback and sensor systems, DVI, and networking)

PRAGUE REALTY SERVICES, New York City and Prague.
MIS & Operations Consultant, January 1990 - September 1991.
Manager of (indirectly) of 5 Account Managers and 3 Office Assistants

The Company.
Prague Realty Services, one of the biggest and most respected Real Estate Companies in Prague was started by three American investors, the very moment that the former Czechoslovakia opened its doors to the West. PRS was probably one of the first western companies to operate in that country.

Job Description and Responsibilities.
I. Client - oriented tasks
- Supervision of all Account Management activities during the first 6 months
- Conflict Resolution Management
II. People - oriented tasks
- Selection, hiring and training of personnel
- Initial user-support and training for the developed RBDMS
III. Process - oriented tasks
- Responsibility for all daily operations of the company in Prague
- Initial supervision of all legal aspects of starting-up a company in Prague
IV. Product - oriented tasks
- Design and implementation of the Management Information System (the developed Paradox
Database was linked to their Quattro Pro accounting systems and some other custom-made
applications, using the Paradox Engine)
- Networking of six computers with Lantastic, and network management

Education

Educational background
1987 MSc Applied Mathematics, University of Waterloo, Canada.
1994 MBI Business Informatics, Lubin School of Business, Pace University, New York.
1994 PostMBA Prof. Certificate, Computer Networks, Pace University, New York
2002 Visiting Business Professor at the MBA Programs of major Dutch universities, since 1999.

Academic Awards
All studies above supported by scholarships and fellowships from these Universities, the NATO and the NSF.

Skills

Areas of Expertise:
A. Management specific
-People Management / Training / Coaching / Conflict Resolution
-Client Relation & Expectations Management / Proposal Synthesis and RFPs
-Innovative Technology Management and Best Practices / Risk Management
-Effective Process Improvement & Benchmarking / Change Management
-(Re)Structuring & professionalization of work processes.
Planning and Budget Control / Communication Skills at Board level

B. IT specific
-IT Strategy / Corporate IT Policies and Procedures
-Management of all aspects of Application & Product Development
-IT (Multi-) Project Management - Prince2 / DSDM / V-Model / RUP
-Project Estimation and Control - Requirements Management
-Software Process Improvement - Quality Assurance (CMM, ISO9000, Tmap)
-Customer Care & Billing Systems - CRM & CSM
-E- Commerce / DMS & Workflow - MRP (ERP) / SCM

ICT Tools
-Project Management Software:
MS-Project, CA SuperProject, Estimate Professional, SPM Insight, TeamCenter, WebProject
-Testing Software:
Mercury LoadRunner, Rational PurePerformix, Compuware QACenter/QADirector/WebQA
-Business Processes & Software:
Microsoft Office Suite, UP/UML (Rational Rose, MagicDraw)
-Configuration & Requirements Management Software:
Continuus, Doors, PVCS, WinCVS
-Customer Relations Management:
DD Series, IBS (Mindport), Unified CRM (Chordiant), (web)E.piphany
-Programming Languages:
C, C++, Fortran, HTML, Java, Magic, SQL, UNIFACE.
-Relational Databases:
Informix, Oracle

Operating Systems & GUI’s: CM/VMS, System 7, Unix, Windows 200/ME & NT, X/Windows

Languages

Native English and Greek, very good Dutch, good German, basic French, Portuguese and Russian.

Other

Candidate’s Profile:

15 years of ICT experience – 12 of which in management.
Expert in guiding development & implementation teams of 35-50 people.
Proactive and responsive to internal and clients needs – action oriented.
Expert trainer (University Professor for 10+ years) with excellent communication skills.
Experience with tenders, effective with tight budgets and deadlines.
Accustomed to multi-disciplinary and multi-national environments.

Objective:
A senior / upper-level managerial position in ICT,
either on freelance or interim basis.

Possible Interim Positions:
CIO - CTO - Technology VP - Business Unit Manager - IT Project Manager
Commercial Product Manager - Interim IT & Operations Manager -COO