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interim manager, consultant

interim manager, consultant

Work Experience

Pharmaceutical company. Reporting to the sales and marketing director Europe. Development and implementation of an improved sales process reflected in a CRM.From sales analysis to defining the basic elements of the CRM. Develop and implement sales training, management training, coaching and change process (7 European countries, ~100 sales people, 2008-2009).

Insurance company. Reporting to the director of change and the DC. Realising an integration into the mother company of different companies recently acquired. Integrating the HR tools developed by a consulting company. Development of the change and integration concept, facilitation of the implementation. (Belgium, 1800 employees, 2008-2009).

Postal services company. Reporting to the audit director. Sales audit initiated by the CEO who wanted to know how sales performed on certain aspects. (Belgium, ~32500 people, 9/2008-12/2008).

Telecom company (2007-2008). Cooperating with corporate university in order to increase the sales of digital TV. Concept development and implementation of a sales training and sales supporting webtool. This web tool supported a new way of learning on the job with direct impact on the sales(digital TV). Increasing sales from 100.000 to > 300.000 contracts in one year.

Telecom company (2006-2007). Cooperating with the Corporate University. Implementing the new customer oriented mission of one of the call centres (300 people, unions, customer orientation from 62% to 76% in 6 months).

Telecom company (2005-2006). Reporting to the director of POS and cooperating with Corporate University. Increasing the turnover and customer satisfaction of POS (~90 POS, ~850 people, from 74% to 81%).

Insurance Company Belgium (2005-2006). Reporting to the DC and the HR director. Implementation of performance management in the Belgian organisation.

Telecom company (2005-2007). Reporting to the manager of the independant POS. Development of a project helping the independent dealer network to become more professional. (> 100 dealers, 3 year programme, increased performance in marketing, sales, HR, organisation. Measured with different KPI¡¦s).



Education

Catholic University Leuven, Belgium, Economics. ( Master, Specialisation Industrial and International Economics) Law: first year finalised, second year main courses.

Post university (main): The management of marketing channels (Insead, Nov 2002), Change and improvement in organisations ( International Institute for Organisational and Social Development, 2000-2001), Solution Selling (Charlotte, USA, November 2006), CustomerCentric Selling (London, GB, June 2007).


Skills

ć Analytical, associative and pragmatic thinking.
ć Focussing on possibilities in organisations and challenging the status quo.


Languages

ć Dutch mother tongue, English very good, German and French good.

Other

My focus is on optimizing company strategies, structures and processes. This leads to measurable and improved revenue generation & customer experience creation.

Typical projects include:

ć Sales, care and marketing alignment
ć Customer experience management
ć Performance management
ć Change & integration projects
ć CRM implementation (non-technical part, integration in sales, care and marketing, change)
ć Remarks : I often use tailor made web applications to support my approach. I have extensive International experience, I'm willing to work in Europe. Specialised in CEE and CIS.


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