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Organisation consultant

Work Experience

Main consulting focus: Process Management, Project Management, Change Management, Quality Management, Interim Management, ICT Management

Some roles in the past:
- Quality Management (for large Belgian Systems integrator initiate and implement Quality Mgt System, set up Project office, acquire ISO9000 certification and set up process improvement cycle)

- Project Manager/Director (for Telco operators in Belgium and Switzerland manage several projects in call center environments)

- Process Manager (model, analyze and improve business processes)

- CRM Practice Director (run a business for CRM projects)

Education

Industrial Engineer

Skills

ISO9000, Malcolm Baldrige, CMM, RUP, CRM, TickIt, Project management methodologies,..

Languages

Dutch, French, English: fluent
Spanish: good notions
Portuguese: passive

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