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Programme/Project Manager, Test management, strategist

Programme/Project Manager, Test management, strategist

Work Experience

Dates: April 2001 – July 2001
Client: Halifax
Role Description: Test Strategy Consultant
Brief:
1. Review existing problems relating to the test processes and environment within Halifax RFB. To identify and develop a new strategic test model and framework on which Halifax could build. Areas covered included Environment Management, Configuration Management, Software Deployment, Test hierarchy, Quality and Audit Management , process control and alignment to the RFB development methodology.
2. Work with senior business representatives to manage high-level testing issues on major programmes to ensure business confidence is maintained.
Responsibilities:
· work with relevant personnel to identify and analyse the primary problems associated with testing in RFB
· develop an appropriate Test model and framework, with all supporting processes and controls, aligned to the current development methodology
· identify the support infrastructure and staff requirements necessary to implement and manage the model and framework.
· make recommendations for future development and immediate benefits
· identify the most appropriate development and implementation paths for deployment of the model and framework across RFB
· identify the benefits/risks associated with the initiative and present

Achievements
· Delivery of Test Model and Framework, along with the Process and Support models, according to milestones
· Delivery of recommendations as per targets

Dates: Jan 2001 – April 2001
Client: PriceWaterhouseCoopers
Role Description: Acceptance and Validation consultant: Swiss E-banking initiative
Brief:
1. review and assess the status on the development, test and commercial streams of a major e-banking initiative in Switzerland
2. define and manage the acceptance strategy and programme across development, business and 3rd party organisations in order to accept into the PwC outsource organisation. Outsource services based on ITIL model.

Responsibilities:
· identify, assess and report on programme status (development, testing and 3rd party activities) in respect of methodology and QM objectives/controls
· identify and define the Acceptance strategy and management process for acceptance of the service into operational use. This covered all development, alignment to business process and 3rd party support activities.

Achievements
· Delivery of Programme status reports
· Delivery of improvement recommendations
· Delivery of Acceptance strategy and presentation
· Creation and running of Acceptance forum involving development, test, 3rd party and business representatives
· Co-ordination of development, 3rd parties and business activities geared towards acceptance.

Dates: June 2000 - August 2000 extended to Dec 2000
Client: Marlborough Stirling Group
Role Description: Interim Programme Manager - Ecommerce development
Brief:
· initiate, plan and manage the initial stage of a new financial ecommerce initiative.
· develop the overall proposition and define/draft the required business model(s) and case(s) necessary to support it.
· establish the programme brief and structure required to deliver short, medium and long-term requirements.

Responsibilities:
· Work with MSG directors to develop and refine the proposition
· Develop the required business vision, models and business cases in support of the proposition ensuring multi-channel support and supply chain management and leveraging existing product set where appropriate and feasible
· Define the programme plan (business and technical) for the initial phase
· Develop the programme structure and delivery team for both technical and business aspects of the programme
· Define and develop the component and data models to support the proposition
· Define and manage the development and implementation strategies/plans for the short, medium and longer-term
· Define the prototype specification and functionality, including POS, and manage the development process
· Establish internal capabilities and develop/manage strategic relationships as necessary
· Manage technical research into middleware, CRM, expert systems, development tools and standards
· Manage business research process into marketplace, competitors, successes/ failures, psychological aspects, industry specific and internet statistics etc
· Establish user review process for validation and feedback on prototype functionality and design
· Review marketing and PR requirements to support proposition and validate marketing strategy and spend.
· Develop the functional documentation required to support the prototype and longer-term development plans.
· Package all essential material required (business plan, business case, prototype, marketing strategy and functional documentation) to support the investment process

Achievements
· All key milestones met
· Prototype demonstrated to MSG directors/external reviewers.
· Business plans and cases prepared and updated to reflect latest research and views.

Dates: September 1999 - March 2000
Client: JP Morgan
Role Description: Principal Consultant/Test Centre Manager
Brief:
Management of the JPM Test Centre (STS) and staff ensuring successful and timely delivery of all necessary testing in support of the STS programme plan.

Responsibilities:
· Account management for outsourced test consultancy
· Management responsibility for 11 specialist staff
· Development of test strategy, approach, plans and schedules
· Risk and dependency management
· Development/verification of quality framework and testing assurance model
· Process modelling of new and existing functionality
· Analysis, definition and scripting of all test scenarios and scripts
· Full project management including environment preparation, scheduling, configuration management, test execution, metrics and reporting· Defect management and control

Achievements:
· Test Centre successfully met all milestones despite extensive slippage in delivery timescales and complex configuration/defect management issues.

Dates: August 1999
Role Description: Voluntary work in Borneo with the International Orang-utan Foundation - research/rehabilitation of ex-captive orang-utans in Tanjung Putting reserve.

Dates: May 1999 - August 1999
Client: Scottish Provident (UK)
Role Description: E-Commerce Consultant
Brief:
Work with, and guide, the executive team in defining, promoting and revitalising the company’s e-commerce initiative ensuring that direction and commitment is achieved across the organisation.

Responsibilities:
· Research and define SPUK’s internal capabilities through discussion and workshops with senior management and staff (technical, service & cultural)
· Work with 3rd parties to research and define external influences, major players and likely market direction (The Exchange, Microsoft, IFAs etc)
· Define the corporate e-commerce vision, map to internal/external models and provide ‘roadmap’ for future direction/development.
· Produce high-level strategy and define primary areas of focus.
· Define e-commerce project structure/approach ensuring full x-functional representation.
· Define short and longer-term goals/objectives

Achievements:
· Internal/external assessment and analysis delivered along with primary areas of focus - report/recommendations agreed with Exec.
· Steering group/structure implemented, x-functional focus teams established
· Short, medium and longer-term goals/objectives identified & agreed

Dates: October 1998 - March 1999
Client: Alpha Telecom
Role Description: Business Consultant/Interim Technical Manager
Brief:
· Member of Alpha’s executive management team (Technical Manager)
· Provide business/project consultancy to the executive team on various issues
· Implement structured methods, procedures, controls and QM processes
· Prepare technical environment/infrastructure for due diligence exercise
· Manage technical and operational programme and support teams on an interim basis ensuring quality of service and client satisfaction maintained.
· Manage switch/network/IT support for UK, German and Swiss sites.

Responsibilities:
· Manage all aspects of technical environment for both development and operational purposes.
· Assess internal capabilities (systems, customer service, infrastructure, skills), review in terms of corporate goals/strategy/outsource options and develop ‘roadmap’ for future developments.
· Manage 3rd party supplier relationships for billing, call centre and switches.
· Provide business consultancy to executive team, initiate and plan projects and provide overall management.
· Prepare Technical environment for due diligence exercise.

Achievements: (examples)
· Successfully steered department through technical due diligence exercise for venture capital funding
· Successful implementation of work tracking system, SLA’s and processes
· Initiated and planned company’s Y2k programme
· Successful roll-out of additional switch capacity at all sites
· Successful enhancement of MIS capabilities and reporting
· Successful roll-out of Alpha’s web-site (HTML, ASP, VBScript)

Dates: Feb 1997 - October 1998
Client: Dresdner Kleinwort Benson
Role Description: Account Manager/Projects Director
Brief:
· Represent SHL on the Account Management team at DrKB;
· promote SHL interests, develop new business opportunities and provide service enhancements in terms of the Additional Services contract.
· Manage client and 3rd party relationships in terms of all work undertaken.
· Manage IT Projects Office/delivery programme, on-site group consisting of 3 PM’s and 35 technical staff.

Responsibilities:
· Develop and promote SHL strategy and interests at DrKB with particular focus on new business opportunities and service enhancements.
· Manage all business and IT relationships within DrKB & subsidiaries.
· Work with SHL Account Management/Technical teams to develop bids and proposals for presentation to senior DrKB management
· Infrastructure review and appraisal, recommendations for enhancement
· Manage the IT Projects Office and delivery programme including on-site group and budgetary management (approx. £5-7m pa).
· Manage current and pipeline work (approx. 15 projects pm) providing full financial accounting (budgets, margins) and resource projections.
· Manage relationships and co-ordinate work with 3rd party suppliers and consultants on-site (IBM, CBI, Pontis).

Achievements: (examples)
· managed upgrade to Dealing Room environment (servers migration, centralised back-ups, TRIARCH, data feeds, remote DR links etc) including 3rd party involvement.
· rationalisation & migration of Corp. Fin environment
· implementation of centralised back-up solution across Corporate Finance, Treasury and Equities
· development of Global NT spoke/hub model
· implementation of Disaster Recovery infrastructure and systems
· roll-out of new NT workstation/desktop in CFD and PB
· roll-out of MS EXCHANGE to Treasury, Equities and CFD

Dates: March 1996 - February 1997
Client: Mercury Communications
Role Description: Business Assurance/Implementation Manager

Brief:
· Manage the QA, testing and Business implementation services for Mercury’s Front Office, Customer Care, Billing and Revenue Assurance systems.
· Define and manage Corporate Implementation programme. Process development and improvement

Responsibilities:
· Acceptance/ implementation manager with particular focus on Front Office, Billing and Revenue Assurance systems.
· Management of a team of 16 - 25 business/technical staff· Issue resolution and risk management
· Chairmanship of Business/IS Implementation planning group· Development/management of Business/IS impact analysis for Mercury's £45m work programme
· Development and management of Corporate Implementation and delivery programme to ensure co-ordinated delivery of projects
· Identify and manage development and implementation dependencies in conjunction with project and business managers
· Development of IS Testing methodology, QM framework and lifecycle improvements
· Manage the definition of acceptance and test criteria, creation and provisioning of test environments, script preparation and test execution
· Provision of user training and related documentation.

Achievements: (examples)
· implementation of TNBS - mediation/billing/rating platform
· implementation of CBSS - phase 1 consolidated billing
· delivery of Corporate Implementation schedule and Business Impact analysis
· Development of IS Test methodology and acceptance process
· roll-out of Method/1 to Central Services group




Education

School:
St. Andrew's College
Grahamstown
Eastern Province
South Africa

Qualification: JMB Matric - University Entrance
Sixth Form - 1st Year UNISA

University:
University of Cape Town

Qualification: Bachelor of Commerce (1982)


Skills

Primary Skills:
· Programme/Project Management 12 yrs
· Strategic planning (E-com, dev, testing) 8 yrs
· Software Testing Methods/Process 10 yrs
· Management – Dev and Test Groups 12 yrs
· Structured Methods 10 yrs
· IBM Mainframe 10 yrs
· PCs and servers 10 yrs
· Client Server 10 yrs
· Ecom solutions (EDI, HTML, XML etc) 3 yrs
· BPR/Organisational review 15 yrs

Programme/Project Management:
· Project initiation and bid/proposal
· Business Plan/Case development
· Project Planning and Control
· Estimating (MS Project; PMW/w)
· Budget preparation and management
· Risk/Issue management
· Resource planning and management
· Dependency management
· Scheduling (dev, testing and impl.)
· Change management
· Configuration management
· Test strategy and management
· Expectation management
· 3rd party relationship management
· Concept modelling
· Feasibility study, Requirements analysis
· Business Impact analysis
· Workshop facilitation

Methodologies:
· SSADM
· PRINCE
· METHOD/1

Technical: (knowledge and understanding of)
· SQL Server 7.0
· HTML
· NT4
· ASP
· Novell
· XML
· Sybase
· Microsoft Office Suite


Industries:
· Insurance (Life/Pensions, General) 8 yrs
· Banking (Commercial, Investment) 7 yrs
· Telecommunications 2 yrs
· Systems/software development industry 1 yr


Languages

English
Afrikaans

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