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Programme Manager

Programme Manager

Work Experience

Enlight (12/2003 - Present)
London, United Kingdom
VOIP Implementation, and Sales Strategy

OEM Provider for computer components, second largest operation worldwide

Accomplishments:
• Enable VOIP for all Enlight subsidiaries and related companies, managing the roll out of systems to create a private network
• Develop an EMEA sales strategy


H3G UK (01/2003 – 11/2003)
London, United Kingdom
Programmes Manager

A subsidiary of the Hong Kong based Hutchison Whampoa. Rolled out own 3G network in selected countries, went live in UK on 03/03/03. The aim of the company is to provide third generation video mobile telephony in combination with state of the art multi-media and internet capabilities. I report to the UK board directors but the scope of my work involves co-ordinating 3G products and services across the globe. Budgets of up to £35M, 5 direct reports and overall team sizes dependent upon size of programme.

Accomplishments:
• Identified the category and characteristics of the global “3” brand and the products and services portfolio to serve the global image and differentiate from the competition; created synergies by streamlining global basket of generic products portfolio, adapted for local markets
• Designed and introduced new processes including the product development integrating all phases of the product life cycle from the concept to retirement, including establishing KPI’s and SLA’s to monitor the performance of the products and ensure a successful customer experience
• Managed cross functional teams to ensure successful deployment and launch of products and services
• Revamped services and pricing strategy to reflect a more customer centric perspective to generate sales
• Reported on progress, risks and issues and mitigation strategies to the Board
• Managed scalability of the systems and processes to meet increasing demands and growing subscriber base
• Managed the budget cycle for 2004 and the downsizing of operations as a result of tighter budgets


France Telecom/ Orange (01/1999 - 12/2002)
The Hague,
Programme Manager

A mobile telephony provider, part of the France Telecoms Orange mobile network. Report to the Board of Directors and CEO. As a Programme Manager prime responsibility was to manage programmes to transform the company from a start up to a profit making enterprise. Budget and resource allocation dependent upon the projects: varied from €1MM to €50MM, managing up to 60 people.

Accomplishments:

Strategic:
• Designed the corporate vision, mission and values
• Determined and implemented key strategic and operational objectives (balanced scorecard concept). Revitalised the remuneration system to a more value enhancing system linked to the strategy - reduced staff turnover by 10%, and sick leave by 15%. Progressively improved EBITDA and Average Revenue per User targets and gained 15% market share through stringent monitoring and reviewing of business performance. (Advanced the break-even point by 2 years, end of 2002 EBITDA positive)
• Re-organised operations reducing FTE from 2100 to 1500 to achieve Euro250MM cost savings
• Reassessed product development and marketing strategy to target specific segments
• Acted as Interim Director of Quality, implemented key policies and operational initiatives: set up a project office to manage all business impacting issues; and tools: project management, problem resolution, and risk management - improved reporting standards


Structural:
• Streamlined the organisational structure from a hierarchical to a matrix structure based on key business process activities (BPR): systematically focussed management of operations through processes emphasising customer centric issues, fine tuned financial, marketing and technical inter-activities; resulted in efficiency gains and reduced customer complaints by 19% through quicker response times and fewer defects; improved organisational transparency, and motivated teams to adopt a goal orientated mindset

Operational:
• Chaired operations meetings with Board members, accountable for optimising customer impacting issues and processes: Introduced SLA’s to ensure faster time to market of products and services; enthused customer reps, stressed the importance of customer acquisition and encouraged retention of customers: managed financial performance and improved operating income
• Managed subscriber base growth up to 360K in the first year, and 1MM in the second year
• Set up a corporate programme office and a dedicated PMO for the Y2K issue, managed budget cycles


Strategy Implementation Unit (07/1994 - 11/1998)
Rotterdam,
Director

Operated own consultancy company implementing strategic and benchmarking initiatives, managing task orientated responsibilities and resource allocations, with budgets up to €80MM. Interacted with Board members, and made presentations to Boards of Directors and senior Management teams.

Sample clients:

AVERY DENNISON, American blue chip manufacturer of self-adhesive base materials and office products, global operator, number 1 in its field. 18-months assignment
• Decentralised European operations into product groups and regional centres of excellence. Consolidated marketing activities, regrouped sales channels and implemented a matrix structure to implement global marketing strategies into local needs
• Conducted market feasibility studies developed and implemented a business plan for a new production plant to expand sales into Eastern European markets
• Revised b-b strategies to regain market share. Revamped product focus from low end to high end emphasising high quality standards; implemented a revised pricing strategy: increased turnover by 7%


INTERNATIO - MÜLLER, Major Dutch conglomerate with activities in: construction, building materials wholesaling; pharmaceutical wholesaling & distribution; and speciality chemicals trading. 11 months Assignment
• Benchmarked financial and marketing activities and performed a competitor analysis with a select group of competitors in Germany, Benelux, France and UK
• Proposed focused strategic direction, and highlighted potential companies for acquisition

KPN TELECOM, National telecommunications service provider in the Netherlands. 8 months assignment
• Conducted market analysis and synthesised marketing strategy for implementation of new products. Improved ISDN product profile and marketability by focussing on customer perceptions. Made concrete strategic recommendations and programmed some remedial enhancements to improve awareness and sales techniques, emphasising customer satisfaction and needs above product technological excellence and specifications


Plan Team Nord (08/1991 - 07/1992)
Kiel, Germany
Business Development Manager

Specialist software distributor and hardware reseller (e.g. Silicon Graphics). Responsibilities included initiating sales and provide IT solutions within the construction industry, full P&L responsibility

Accomplishments:

• Designed marketing strategies for revolutionary Computer Aided Design products and ISDN based services.
• Promoted products and services at major trade fairs (e.g. CeBIT, Hannover); increased awareness, and sales by 12%
• Developed sales leads through: direct marketing, new channels, organising exhibitions and promotional activities, conducted workshops and advised clients in the management of their systems


GMW Partnership (09/1986 - 09/1990)
London, United Kingdom
Project Manager

A multidisciplinary consultancy practice engaging in Design and Project Management of turnkey projects. Responsibilities encompassed management of projects from conception to completion within tight time and budget constraints (budgets ranged from £0.1MM to £200MM)

Sample projects:

• Co-ordinated construction of the prestigious new buildings such as HQ for Barclays Bank, mediated with senior management, multinational design team, engineers, and client
• Managed the IT system and 10 personnel; implemented quality control measures which increased operational efficiency and production output; system prompted vertical industry synergies, inducing cost savings for the entire project.
• Managed the renovation and conversion of historically significant (listed) buildings
• Designed and managed building of high-end country houses


Education

Rotterdam School of Management (1994)
Master of Business Administration, Masters of Business Administration in General Management

Portsmouth University (1986)
Bachelor of Arts, Architecture


Skills

Project Management (also designed the methodology and synchronised master classes with external suppliers leading to a recognised international certification)

Primavera – programme management tool

Balanced Scorecard

European Foundation of Quality Management

2.5 and 3rd Generation Mobile Developments

Presentation and Leadership Skills

Proficient in Excel, Word, Power Point, Access, Fox Pro, and other database tools; knowledge of PC's, Macintosh, and Unix workstations

International Experience:
Netherlands; Germany; United Kingdom; Belgium; Luxembourg; France



Languages

Dutch (Fluent);
English (Fluent);
French;
German

Other

Board member of Local School in Bilthoven
Enjoy high tech gadgets and products that simplify and add value to the personal environment
Worked and travelled around the USA, Canada, and Mexico (1982); travelled extensively through Japan, South East Asia, and India (1990); raised in Southern Africa (1962 - 1976)
Sporting activities include tennis, squash, and skiing, other interests are travelling, food and wine; keen interest in all aspects of modern art and design; occasionally design unique items of furniture


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