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A motivated, resourceful and successful manager

A motivated, resourceful and successful manager

Work Experience

UBS Investment Bank March 1999 to Date

Business Outsource Manager (London) September 2003 to Date

ß Following a 2-month sabbatical, undertook the management of outsource initiatives for the transference of operational departmental functions to India
ß In-depth analysis and identification of individual job functions, achievement requirements and adaptability to an outsourced environment
ß Management and development of professional relationships and contacts within vendor company
ß Presentation of evaluation and recommendations to senior management and vendor company personnel with negotiation of job function and objectives to be outsourced
ß In-depth analysis and reporting of internal personnel re-structure and opportunities
ß Identify and develop training for use in vendor company programmes



Global Treasury Product Investigations Manager, (Zurich) July 2001 to July 2003
2-year assignment

ß Initially tasked as Regional European Treasury Product Investigations Manager with promotion to above role within 15-months
ß Assigned to manage and align Zurich operations into a global network of UBS regions
ß Identified and implemented strategic and innovative concepts
ß Managed and developed a 35-strong team, effected change within operations including planning, training and motivation
ß Analysed data information, systems, activities and implemented initiatives where required
ß Introduced technical solutions for improved efficiency, productivity and accuracy
ß Actively involved with regular team and senior management meetings
ß Delivered HR functions including recruitment, training, development planning, appraisals and performance management

Manager – FX & CCT Investigation Team (London) March 1999 – July 2001

ß Managed a 10-strong team responsible for investigating, handling and clearing all FX and MM related cash flow breaks, compensation claims and costs
ß Developed and aligned strategy to improve MIS systems within a front-to-back environment
ß Undertook the management of a 9-month clean-up operation in Zurich to identify and solve historical data issues, achieved reduction in losses from $400 million to $500k at completion
ß Implemented training programmes and effected change management procedures for team development and ongoing contingency
ß Responsible for HR functions including recruitment, training, salary reviews, appraisals and performance management

Previous Roles

ß Manager of Operations Settlement, Abbey National Treasury Services 1998 – 1999
ß Manager of Investigations, Abbey National Treasury Services 1995 – 1998
ß Investigations Clerk, Skandinaviska Enskilda Banken 1994 – 1995
ß Operations Analyst, Saudi International Bank 1990 – 1994
ß Cash Management Analyst, Harrisons & Crossfield Plc 1988 – 1990
ß Bank Clerk (Grade 2), National Westminster Bank 1987 – 1988

Education

Qualifications

RSA Business Certificate Computer Literacy, Communications in Business, Office Practice, Numeracy – Pass & Credit

7 O Levels Including English and Mathematics (Grade C and above)

Skills

ß Customer focused with emphasis placed upon service excellence
ß Skilled in the management of multi-disciplined teams to meet operational objectives
ß Proficient in the control of resources and budgets within demanding schedules and constraints
ß Control at all levels of strategic change management including establishing best practise
ß Proven ability to evaluate, analyse and align information systems to meet business objectives
ß Effective communication and negotiation skills, ensuring understanding
ß Analytical with attention paid to evaluation, investigation and detail
ß Practised with qualifying priorities combined with excellent planning and organisational ability
ß Highly motivated, innovative, results and performance driven
ß Team player with the ability to work autonomously
ß Word, Excel, PowerPoint, Access, Pega, Swift, Bloomberg, Reuters and bespoke packages

Languages

German

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